Retro Fitness in New York

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kommentare 5

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  Sankar Narayanankutty

  :: 22 May 2018 18:18:40

  The gym as such is good. Closes early on weekends (8PM) as opposed to weekdays (11PM) which isn't optimal because we used to go on Sat/Sun. They have great equipment and the main areas aren’t crowded. I had a lukewarm membership experience however. After using the facility for 6 months, I stopped going in December 2017 because I moved into an apartment with a gym; I gave them half a dozen calls to cancel, but got hold of the manager only in May. They seem to be making sincere efforts to improve the customer experience, viz. Benjamin who has recently taken over. To be fair, we were on a 1 year contract but there was no attempt to allow negotiation in such circumstances. I will make sure that my membership is canceled next month and update the review with more stars appropriately.

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  Alex Grant

  :: 09 May 2018 19:31:08

  Appalling! Just had the worst encounter with the owner of the franchise. Signed up 6 weeks ago but my work circumstances have changed which makes it near impossible to go to the gym. Asked to cancel my membership since I had NEVER used the facilities and was told it would cost me $650 on top of the $120 I’d already spent! When I said that was crazy he started going on about how his budgets were structured and how every penny was accounted for so they could pay for lighting. I don’t mean to sound rude but, seriously?? I don’t care about your budgeting system. I paid for a service I never used and will never use, charge me a cancellation fee and let me go home. Thanks for being so understanding, being the owner I’m sure there was “nothing you could do”.

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  Pasquale Deiesu

  :: 02 May 2018 14:18:04

  Great place . staff is super friendly and always helpful, especially the manager Benjamin

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  Kevin Nash

  :: 18 March 2018 04:32:07

  Gym needs more attention in cleaning reparing and supplies the staff had good attitude and professional . maybe the management is telling them to be cheap I’m not sure

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  Ray K

  :: 12 March 2018 16:00:19

  It's a budget gym that is rarely overly crowded. No, not all TV's work and no it isn't the cleanest gym I've ever joined, but I think it's a great value for the area. If you expect a health club, join Equinox for 10x what you will pay here.