Reserve Square en Cleveland

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comentarios 5

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  Caroline D

  :: 16 May 2018 13:57:10

  Loved living here! Our leasing agent Rea was always so helpful! Matience would be there within 24 hrs and have any issues fixed, they even got a pillow that flew off my balcony from the roof and returned it! Never had any issues with bugs or noise issues. Security was awesome and felt so secure. Really going to miss living here.

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  Christina Williams

  :: 10 May 2018 11:55:21

  I am a current resident at Reserve Square, here for the summer with my company. There are about 30 of us living here and I have to say that this place has more then met our needs and our requests. The number one most exceptional aspect of living here is the staff - managing/leasing office, security, and maintenance have all be outstanding. Because we are renting out 12 apartments, there have been several maintenance needs or concerns, and as soon as I bring them up to maintenance or management, they are dealt with that very same day, or the next morning at the latest. Jocelyne in the leasing office is an absolute dream. She literally has handled everything for us and has made our move here as smooth as possible. She is most definitely the key to things getting done as efficiently and quickly as they have been. Security is not only very friendly to residents, but helpful with answering any questions that you have. Although this is now an extending living apartment complex, they still offer weekly cleaning services, which has been exceptional. The housekeepers are friendly, and do their job quickly. I give this establishment 4 stars because of its staff and service, but not 5 because of the building itself. It seems to be quite old and could use some updates in the resident's halls, apartments, and fitness facilities. But altogether, we are very happy with the service that has been offered and with our experience here. The staff members have a way of working together to create a pleasant and functional environment for the residents.They are the most accommodating staff I have worked with.

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  Kayla Glover

  :: 08 May 2018 20:57:20

  They think ac is a "luxury" that you have zero control over when to be able to turn on but advertise as luxury style apartments. If you are a professional looking for a nice place do not move here. You will be uncomfortably hot in May and Nov. I've had to stay at my mother's as it is so unbearably hot in my apt I can't sleep at night. It's common sense living on a higher up floor that there is no air circulation and heat rises. The place has roaches. My apt constantly reeks of weed and cigarette smoke coming through the vents. Hallways are always dirty with garbage. I'm glad my lease is up in Oct will be leaving and letting anyone and everyone know this place is disgusting. Horrible management they all give you different answers.

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  Chris Lancaster

  :: 03 May 2018 21:12:29

  The worst place I’ve ever lived in my life. The building smells. It took 6 times complaining the oven didn’t work before they replaced it. They don’t turn the air conditioning on when it’s 85 degrees out. No one in the office every has a real answer to any question. The package rooms hours are less convenient than the Popes visiting hours. If i had unlimited time i would literally stand in front of the building and advise no one to move there.

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  Mallory McBee

  :: 29 March 2018 20:31:50

  Not worth the price. The view and the location are the only good part about this apartment. Apartment itself is alright, quite outdated. The gym is awful. There are 12 treadmills and only 6 of them work. They are clearly never cleaned by staff either. Worst part is moving in. The "freight elevator" that goes to each floor is just a normal sized elevator. AKA small and very tough to get any furniture in. But it doesn't end there! You have to put all of your items from the loading dock into a real freight elevator, up one floor, and then you have to take everything down a very long and dirty hallway in the basement of this building to get to the elevator that goes to your floor. A moving company is a MUST. Trust me, inknow from experience. This is not something you want to do yourself. The grocery store downstairs is nice to have, but don't expect to get fresh produce. Those veggies have been sitting there for longer than you can imagine. Usually mold on the fruits. Don't get me started on the security. They are very nice people but it's a joke. I have seen 3 different whole sets of staff in the year I've lived here. Maintenance came to my apartment to fix a clog that apparently was due to the apartment above me and had also affected my neighbor. Both of our kitchens flooded from this. The maintenance man came, fiddled with it for 2+ hours then said "okay I gotta call the plumber".... You could've have realized you need a plumber earlier? So he says he called him and he doesn't know when he'll come. I hear nothing from them the rest of the day and no sight of the plumber. I call the maintenance office around 5 and she says "well I don't know your situation but if he said he's gonna come he'll be there sometime could be as late as 7" Great. Good to know there's communication within the department. And I never heard anything else about it and no plumber ever showed up. No one even notified me that the issue was fixed. I just had to assume it was.