Rent-A-Center i Novi

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kommentar 5

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  Jhony Wyane

  :: 17 May 2018 20:53:56

  Horrible people every one are lairs and have no respect for customer service. I would not recommend them to nobody. Renna is race's against black people .

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  kristi pickard

  :: 18 October 2017 17:16:56

  I have been with this rent-a-center for a few years now, with furniture, washer and dryer and computer. Always helpful in fixing anything wrong and on top of everything. Even when life gets in the way on my end someone tries to help. Very personable and even dealing with pain in the neck customers, still smiles and knows your name when you walk in or even call. Thank you Ranee, Alicia and Mike for going one step further.

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  Craig Frommer

  :: 21 September 2017 06:25:13

  Terrible experience from generally friendly people. They tried to help me at first but fell flat when they scheduled a delivery that required 2 people on a day they only had one person available. Then they couldn't get another person to help from another store so the item went un-delivered without even calling me to let me know. They then wanted to reschedule for 2 days later. They also did not inform me of all the necessary paperwork required at first, telling me that my community would be able to fax it to them. When I attempted to get it sorted out over the phone they were vague about the problem even though when I called my community they informed me that I would have to get the paperwork to rent-a-center on my own. If you have an absolute need to rent from here make sure you get in there weeks in advance and make sure you are willing to deal with possible rescheduled deliveries or waiting to see if they show up when you expect them. They were also completely closed several minutes before the posted close time when I attempted to go in for my refund.

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  Tsuki No ie

  :: 25 August 2017 19:18:07

  The store used to be amazing with it's old staff. The new staff is horrid. I have had issues with every single thing since the management switched over. From things as little as a problem with a rented item and needing a replacement while the one I was paying for was repaired. To having the store manager (Renee) tell me that my paid off item that I paid for insurance on that I should be able to turn in for repairs for one year after pay off is unable to be fixed. Spent 300$ on a new item because it was an emergency only to call on a day Renee was off after reading the policy months later and had the associate tell me they would be happy to have my item repaired. I'm sorry the quality of the staff has suffered since the old staff has left. If I have any issues I always have to call the district manager to get it fixed which is not only a pain for me but a pain for him I'm sure as well. No idea how this store is still open.

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  blackrose7784

  :: 21 March 2016 10:06:11

  I rented a TV for an event at work and had a great experience. I think I spoke to/dealt with about 5 people and was impressed with all of them. They were all very responsive and attentive. I felt like their operation ran smoothly, everyone was on the same page, I'll definitely be using them again!