Red Roof Inn Santa Ana in Santa Ana

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comments 5

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  Gina Zacarias

  :: 27 April 2018 14:04:05

  I spent one night at this hotel, woke up to use the restroom and found cockroaches in the bathroom. Upon checkout, I reported this to the front desk, the young lady who"s name is Janet asked me why I didn't call them at 4 am when I found them. Apparently the customers are not guaranteed a full nights rest and are expected to deal with these types of situations on their own. When I stated that I paid $77.69, Janet interrupted me to tell me that I ONLY paid 59.99 plus tax for my room. I then showed her my receipt which clearly shows that I paid 77.69 in cash. This discrepancy raised a red flag - and it seems as if their night employee who helped me may have taken extra cash. Now, because their staff are thieves and management is incompetent, I am out 77.69 for a roach infested room and was helped by a shady employee. Trust me - save your money and avoid the headache - this place is terrible and the service is worse than that.

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  Mark Brito

  :: 24 April 2018 16:12:15

  Cost affordable but very sketchy. Many tweakers and crackheads. The hallways smell like weed.

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  Ethan Hurd

  :: 07 April 2018 12:43:08

  Frustrating. The look of the room is very nice. But halfway through the night half the power outlets went out. Woke up to a phone with no battery and a warm fridge. Had to throw out most of our food. Very thin blankets and very few towels. Has a bible.

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  Karen Deen

  :: 24 February 2018 09:25:45

  We were called just hours before arriving to confirm we needed the two rooms I had reserved, nice touch. A few hours after arriving the room we were in had zero hot water, after calling the front desk they investigated and within 5 min had called us and upgraded our room to a new location. I really appreciate this prompt service even though we had already settled into the other room. Only negative I had with this location was the bed was pretty hard and pillows as well. Good location fairly easy to get to.

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  Lannie Lucier

  :: 24 December 2017 02:22:36

  Some rooms at this Red Roof are available for weekly-stay rates - I'm paying a hair under $58 p/night, tax included. This beats Motel 6, as here I've got a fairly large fridge - very cold; new microwave; TV w/ a large variety of cable channels; + WiFi - not high speed, but serviceable. Excellent hot water in sink; water pressure in shower is pretty good. Room is quite clean, tho furnishings are old. Weekly change of sheets & towels. Bedspread has seen better days, but - as you know - you get what you pay for. Excellent location - just off the 5 + the 22. Very near a large mall, Starbucks, fast food + better restaurants. I recommend this for the budget traveler.