Quick Lane at Park Cities Ford Lincoln in Dallas

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  Daniel Porting

  :: 23 December 2016 13:49:02

  I've used this dealership for their quicklane service in the past and this last time I had them tell me I had an outer tie rod issue. I scheduled a time to bring it in and sat for 3 hours while the mechanic took a look at the vehicle. When they finally came back they told me that I not only had an outer tie rod issue but also both control arms, ball joints, struts, and sway bar were all worn and in bad condition. They told me to rent a vehicle for the weekend while they fix all of those issues for the tune of $2400. I'm a 24 year old guy who doesn't have that kind of money and didn't get the work done that day. I took the car instead to another shop to have them give me a second opinion, they found nothing. I took it to a third shop, they again found nothing. I took it to a fourth shop, this time another Ford Quicklane, they found nothing. I can't express how disappointed I am in the way I was treated and the way that this place was dishonest with me while wasting 3 hours of my time to come up with some fake issue that was wrong with my vehicle and then charging me $75 for their labor! Please look elsewhere to have any repairs done and don't trust any of their advice on "issues" with your vehicle without getting a second opinion, or third, or fourth. Very DISAPPOINTED!