Queens Library at Long Island City in New York

🕗 opening times

comments 5

• en

  Gene Harris

  :: 02 June 2018 16:44:31

  This library is a complete bomb. Just to think of all the money that has gone to waste, albeit a decade ago, just to "revamp" and renovate the two conjoining libraries back then (Ravenswood and Queens bridge) Haven't been around the neighborhood or this library in over 10 years only to return for a visit to find a poorly run library with no direction. Outdated books, non-exsistent "customer service" so called employees that keep running in and out of a room instead of helping visitors. The employees here are way worse then the former employees that were working there especially the manager and two female librarians whom by judging from their demeanor you wouldn't even know they were that(this library was better both employee wise and infrastructure wise when it was the Queensbridge stand alone and Ravenswood stand alone libra place is only good for a hangout spot for the homeless, and it would be better put to use if they shut this place down and use it as an intake center for the homeless because that is what it has become anyway. At least then it will begin to serve a purpose.

• en

  E. Demas

  :: 25 May 2018 20:48:01

  I was pleasantly surprised when I visited this library for the first time and was immediately approached by.a staff member, as they could read in my face I no clue where to return my book. I was given a tour of the library, where to find a reserved book that had been shipped to this branch. The library is clean. I I was impressed that as one person was leaving the front desk, another was there was to replace them in a seamless coverage of the front desk. All staff members were attentive to visitors, offering assistance and then some. Service with a smile. I was so impressed. Cudos to the manager who has instituted a policy of customer first. Wish other Queens libraries were as knowledgeable, approachable.and non hostile. Thank you.

• en

  Rebelde Perulibre

  :: 11 April 2018 16:15:19

  I was here today, 02/26/18 around 5 pm because I wanted to get a NYCID. Just for the records, before coming into this NYCID location. I was in another location in Manhattan on 46 street and Lexington Ave, I couldn't get to make me an ID in this location cause it was really packed, crowded; the reason why someone recommended me to drop by at this location in Long Island. So, I took a train from Grand Central to Queensborouh Plaza, then walked from there to this NYCID location, it took me around 17 minutes! So, when I make my way into this building and asked the security about the NYCID OFFICE, "ITS ON THE SECOND FLOOR" HE SAYS. HE WAS VERY KIND, ANYWAY, ONCE I FIGURED IT OUT AND GOT INTO THE OFFICE AND I SAW A WOMAN WHOSE NAME WAS RAMONA?? SHE WAS TALKING TO A COUPLE, SHE ACKNOWLEDGES ME AND SAYS TO WAIT..UNTIL THIS POINT EVERY THING WAS FINE, SO I WAITED FOR AROUND 10 MINUTE , THE COUPLE LEFT AND SHE ASKED ME HOW COULD SHE HELP ME? I TOLD HER THAT I WAS HERE CAUSE I NEED TO GET ME A ID AND I HAVE IN MY HANDS ALL THE PAPERS TO GET ME THE NYCID. GUESS WHAT SHE NEVER COMPLY WITH MY REQUEST, SHE WANTED TO MAKE AN APPOINTMENT FOR THE NEXT DAY!!!! I TOLD HER "LOOK, IM ALREADY HERE, I HAVE ALL THE PAPERS AND EVEN THE NYCID FORM WAS FILLED OUT AND YOU WANT ME TO MAKE AN APPOINTMENT FOR TOMORROW??? HOW IS THAT POSSIBLE, RAMONA WAS THERE WITH SOME OTHER GUY IN THIS OFFICE WHO DISAPPEAR WHEN I STARTED TO QUESTION RAMONA?? THERE WAS NO ONE WAITING IN LINE!!!! ACTUALLY, THERE WAS 000 PEOPLE!!!!!!!! THERE WAS NO WAITING LINE!!!!!!!!!!!!!!!!!!! THIS PEOPLE WERE SO LAZY, DISRESPECTFUL, GIVING EXCUSES BUT NEVER DOING THEIR JOBS!!! SO, THIS IS WHAT I TOLD HER, LOOK, YOU WANT ME TO MAKE AN APPOINTMENT FOR TOMORROW WHEN THERE IS NO ONE WAITING IN LINE!!!! WEHAVE ALREADY SPENT 10 MINUTES TALKING BACK AND FORWARD, BY NOW, YOU SHOULD'VE BEEN FINISHED PUTTING ALL MY INFO IN THE COMPUTER AND WE ALL BE HAPPY... STILL, THIS LAZY WOMAN WAS TOO STUBBORN AND INSISTED THAT I NEEDED TO MAKE AN APPOINTMENT FOR THE NEXT DAY!!! I BELIEVE THE STATE IS WASTING MONEY ON THIS PEOPLE LIKE RAMONA AND THE OTHER MAN WHO WAS IN THE ROOM EATING BUT NEVER DOING HIS JOB!!! THERE ARE BOTH LAZY RIPPING OFF THE STATE. GUESS THEY NEVER MISS OUT THEIR CHECKS!!!! THE NYCID MUST CLOSE THIS OFFICE CAUSE KEEPING THIS OFFICE OPEN MUST COST A LOT OF MONEY AT THIS LOCATION. LETS USE THE NEW YORK STATE MONEY WISELY PLEASE!!! HAVE THESE PEOPLE EVER BEEN SUPERVISED????DO THEY HAVE SUPERVISOR?S??

• 

  Maria Benson

  :: 08 January 2018 07:34:22

  It's usually hard to get someone to assist you the way he did. I told him what I needed to do and the time that I had to get it done. He signed me on, printed what was needed and left. All in about less than 15mins.

• 

  Lisette Caesar

  :: 30 December 2017 11:50:08

  This would be an awesome library, however, teenagers play video games on the computers without using headphones until someone complained. Once that happened in I was in quiet heaven. The little books around are quite appealing except for the fact that they chairs are filthy.