Quay Australia in Brea

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comments 2

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  Desiree Martin Bernardo

  :: 20 May 2018 11:17:06

  I bought a pair of Hot Pink Running Riot sunglasses for my mom from Quay Australia for Mother's Day. She absolutely loved the style, but unfortunately they were broken. I called Quay and they had me break the sunglasses in half and tear the arms off to prove they were broken. I sent them the photos of the glasses, now completely destroyed beyond repair per customer care's request, only to receive an email that the glasses were completely out of stock.  My sweet mother was willing to super glue the glasses in order to keep wearing them and I made the mistake of convincing her to let me get her a new pair from the company because it is their duty to sell an honest, quality product. Obviously, I was mistaken and now she can't even attempt to rig her glasses.  Why the company dis not inform me that the glasses were out of stock before they had me completely destroy them is beyond me.  I hope this terrible review is worth it, Quay. I will never recommend your product to anyone.

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  BARBIE MONTANO

  :: 27 January 2018 10:36:17

  Great customer service. Love this store. Love glasses too.