Quality Inn Northwest Lexington, KY in Lexington

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comments 5

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  Paul Ramsey

  :: 09 May 2018 23:41:26

  Got in too late to find another place . Neber let your dumb ass son pick your hotel. This is mit a quality inn. They just haven't changed the name. It sucks in every way. Dont go here.

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  Jeannie McGeehan

  :: 06 May 2018 07:34:12

  The location is very easy to find off the highway. The employees were friendly and helpful, though when we arrived they were having trouble with their printers. The rooms were not very clean. There was dust on everything. There were stains on the comforters and the shower curtain. The bed and pillows smelled like bleach. I wonder if they just spray everything with bleach instead of actually washing it. I didn't raise a stink about it because we were only staying one night and I had my own pillow and blankets in the car but we will not be staying there again.

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  James Hoiriis

  :: 18 April 2018 15:40:06

  They lost a star due to the fact that they are in dire need of paint throughout the hotel. Especially around the door frames both inside and out. I did not like the fact that I was put on the second floor after requesting a ground floor. Apparently Weekly's get the ground floors and paying customers for two or three days get the second floor. Was not happy about that!!!

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  Jonathan Combs

  :: 12 March 2018 11:56:29

  I wish I could leave separate reviews for the check-in process and for the room, as they were very different experiences. According to the website check-in is after 4:00 PM. We arrived at 4:05 to find the door locked with a sign that said Be Right Back. We ended up waiting for an hour before the door was opened. The guy at the front desk was very friendly and explained that he had been instructed to clean rooms, even though that was going to leave the front desk unattended. It was clear the problem wasn't his fault, yet he still apologized and was very helpful. I don't know if they were short-staffed or what, but clearly the hotel needs some work in the management department. The room itself was great. It was clean and comfortable. There were minor signs of wear that you'd expect to see anywhere. I did notice a hole in the sheet, which wasn't a big deal to me, but realistically that should have been replaced. Overall, though, I was pleased with the room and would be happy to stay there again, but only if I can get checked in when I arrive instead of sitting around waiting for someone.

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  Tirnel S

  :: 07 March 2018 08:51:20

  Staff was nice and room was clean. That's about as far as that goes. I expected from other reviews that it was run down, but this was more like an apocolypse. Did not have toilet seat. There was a wide gap under the door and when the whether turned freezing cold, so did we. Had to push/pull really hard on he door to get it to latch. Breakfast was horrible. Egg, was it egg? Sausage tasted rancid. Pressed for apple juice and got water. The orange juice fared slightly better. This could just be me being picky, but the waffle had too much baking soda.