Purple Heart Pawn & Gun in Fort Worth

🕗 opening times

comments 5

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  Jocelyn Torres

  :: 13 April 2018 21:10:35

  First time here on Wednesday of April 11th of 2018 and it was such a bad experience I asked to get a loan and the short lady that works there with highlight on her hair refused to give me one of their loan's telling me that my items were not worth anything when clearly all the items that I brought were new, She was so rude and disrespectful and so unwelcoming that I asked to speak to a Manager she then replied with I am the Manager it was a like a nightmare. Never again will I return to this location worst day ever!!! Good luck with visiting this location.

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  Highly Educated

  :: 13 April 2018 19:26:33

  Goofy Travis I was actually here the night this took place and that lady was upset because the employee with the tattoos was laughing at her. The lady asked her what was she laughing at and the employee got a little loud with her. I would have escalated my voice as well, but come on bud she wasn’t using any inappropriate language. That lady said she made her feel uncomfortable. I’ve had a run in with that employee there as well and I’m a long time customer. I actually thought it was funny because I was coming to express my concern in regards to how unprofessional this new employee was. Not sure who the manager is, but she makes me want to do business elsewhere. Don’t look down on us as customers if we have a bumpy spot in life. The five stars are for the business as a whole, but the employee with the tattoos gets two thumbs down!

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  L Risa

  :: 11 April 2018 17:35:03

  My friend referred me here. She told me they closed at 7pm. I went yesterday (Tuesday) I drove by at exactly 6:58 and they looked closed to me. She could've been mistaken or maybe they just closed early yesterday. I ended up going to first cash. I wanted to get a loan. First time getting a loan so wasn't sure where to go.

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  Goofy Travis

  :: 10 April 2018 20:50:51

  My first time here and I wasn't impressed. I was picking up my gun. A guy there was helping me. I actually saw one employee throw another employee under the bus when what looked like a disgruntled customer was complaining about her payments. The short lady with high lights told her that the other girl with tattoos thought it was funny when the owner put out her items the day before. Instead of rectifying the situation she made it worse and made me uncomfortable. I felt sorry for the girl. That customer started yelling obscenities at her after the lady with the high lights told her that. Poor girl. I liked her. She complimented me on my tattoos. Its sad they don't treat their employees better. I couldn't find a number for corporate anywhere online so I thought I would just post a review on here. They weren't wearing any name tags so not sure what their names are. They only charged me 15 for the pick up but I probably won't be back.

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  C n

  :: 10 January 2018 14:45:26

  I rarely write reviews but I went in there the other day for a loan and the people there are amazing! I asked for a certain amount and gave me more than what I had asked. They were so nice and quick. I highly recommend going to this pawn shop :)