Public Storage in San Francisco

🕗 opening times

comments 5

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  Leora W

  :: 17 May 2018 19:19:46

  Helpful, friendly reliable staff.. extremely clean facility ... they work hard to maintain it too. For SF, it a good deal, despite the fact that I am paying half, for double the size for a unit in Vallejo, and even way less for one I've kept for 15 yrs in Fresno (with no price increases ever). That's my only disappointment with PS - price hikes on no particular schedule, which is so difficult to plan around and makes it impossible for me to move the contents from my out of town units over to SF. ... that and gigantic late fees ( I found out the hard way that those are also increased with price increases). But I'm still a loyal customer (and can live with the monetary drawback, which is regulated by corporate office).

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  Anastasia Walia

  :: 12 April 2018 16:38:53

  Avoid! Horrible customer service! This actually happened to me today. It's a long review, but worth reading. My experience online 4/11/2018: I went online to reserve a 10x10 unit. While online making the reservation I called and asked if I possibly needed a larger unit. The person on the phone told me to go in and ask to see the larger unit and if I needed it that they would give me the online prices at the location. My experience at the 99 Van Ness location 4/12/2018: 2 people working and African lady with glasses & a older White man with a shaved head. Both employees have HORRIBLE customer service. 1st: The lady takes me to see the 10x10 unit. Everything is fine at this point. I asked if I could see a larger 10x15 unit because even though the ceiling height was high, I don’t have a ladder, nor want to stack boxes 15-20 feet high. They also do not provide a ladder for liability reasons. 2nd: The lady takes me to the 10x15 unit. I think it looks good and ask for the price difference. We stand by the unit on the 3rd floor for about 10 minutes while she calls the guy at the front desk (on SPEAKER PHONE). This is where the problems start. He quotes me $389 over the phone. I'm online looking at the price and it's $294. She tells the guy I'm looking online and saw the lower price. Guy says he can't give me the price that I have to pay the larger price for the unit. I said, no problem I'll just make the reservation online. KEEP IN MIND HE IS ON SPEAKER PHONE. He then proceeds to say "she's dumb idiot, and doesn't know what she's doing" then proceeds to lecture the lady helping me about how she should stop me from reserving online. As he continues to bad mouth me for looking at prices online I remind the lady that she has the phone on speaker and I can hear the whole conversation. She then realizes it "oops" and takes the phone off speaker. At this point I'm pissed. I told her that's horrible customer service and that I want to leave. She continues to lock up the unit and walk me back to the elevator. I then walked into the office and told the bald guy working that this is no way to treat customers and that they should apologize. NEITHER ONE of them said sorry for what they did. I reached out to the corporate office and asked them to message the district manager Amador Brenneman. We'll see if they actually follow up for resolution. I would give zero stars if I could.

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  Jeremy Brooks

  :: 30 March 2018 19:51:00

  In regards to 99 South Van Ness location: It's bad. I really don't have anything positive to say other than that it's location is OK. It's hours of operation require that I get off work or go when everyone else is going. Currently, they're open only 9:30am-6:00pm M-F and 9:30am-5:00pm on Sat and Sunday (when I typically could be there early or late).This huge place has only one elevator and no stair access. It is very difficult to maneuver in. The tiny parking area gets terrible (been blocked in several times) and parking outside doesn't feel safe. I realized our unit is open top (you can throw things from the hall into the unit). The people are not happy to work there. It's a poorly converted building that is inconvenient to use in every way. When my wife says "honey can you go to the storage unit?" My first thought is #$*%! Either the ratings below are for other locations or the honest ratings are deleted (we'll see if this one makes the cut).

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  David Englund

  :: 01 March 2018 17:11:58

  I have had two units here at the Public Storage, both were great condition. Al was a huge help in helping us navigate discounts, and figure out which unit was right for us. Highly recommend them.

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  Stephen Sumner

  :: 21 February 2018 14:27:06

  I found the rates to be affordable and the staff extremely helpful. One note: if your forget or lose your key, it may take several days to get your lock cut off.