Poutous Collision and Mechanical in Houston

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comments 5

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  Jasmine Martin

  :: 13 February 2018 17:12:31

  So disappointed with the customer service I was given! I was referred to this auto shop by a Firestone employee, after I was given a diagnostic there. The woman at the front desk was incredibly rude and unprofessional. She let me know that it would be two days before they could even look at my vehicle and that it would be $135 for another diagnostic.(Firestone charges $45) Before I could even accept/decline their services she got an attitude, rolled her eyes and told me that she didn’t know any mechanic shop that would just work on my car without running their own tests. I truly feel like I was being mistreated based off the color of my skin and regret stepping foot inside their establishment. I have never felt so low and disrespected in my life. Clearly the owner and employees have a problem servicing people of color and I truly hope that no one takes their car to these monsters!

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  AntiLiberal TEXAS

  :: 12 February 2018 16:29:09

  THIS PLACE WILL RIP YOU OFF!!! STAY AWAY UNLESS $135 FOR DIAGNOSTIC FEE IS FAIR TO YOU WHEN YOU HAD ALREADY CONFIRMED PROBLEM WITH ANOTHER SERVICE SHOP...NOT EVEN FIRESTONE OR PEP BOYS CHARGES $135 for DIAGNOSTIC FEE THESE PPL THINK THEY ARE A DEALERSHIP SERVICE CENTER, IF COULD GIVE ZERO STARS WOULD. MAY GOD SEEK REVENGE ON PPL WHO RIP OTHERS OFF DUE TO GREED IN THEIR HEART.

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  Nathan Phelps

  :: 08 January 2018 16:51:25

  Quality repairs and maintenance from an honest family-run business that stands by their work. I was referred here by the Firestone on Kirby when my Chevy Avalanche started experiencing a known issue and was blown away by how well they treated me. I'm now a customer for life and confidently recommend Poutous to friends and family.

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  Mary Brawley

  :: 08 August 2017 23:17:24

  July 2018 my car was towed here by AAA around 4:30 Friday. I was advised I needed a replacement transmission by AAA. This location was closing in 30 min. My sister and I were stranded, needing to return to Tulsa. The team at Poutous were extremely helpful to us. Took the time to try for repair or if anyone else could do weekend work, no used transmission found for my 2007 . Mike and counter manager went to a lot of extra work to help us out. I don't know much about their repair work, as we didn't use it , we had car taken back to Tulsa. However, these folks were lifesavers to two older ladies with real transportation problems. Thanks to Mike for ride to car rental and all employees .

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  Todd Mitchell

  :: 22 July 2017 15:47:10

  Family owned. Honest. Great service.