PNC Bank in Baltimore

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kommentare 5

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  Stephan Yilmaz

  :: 22 September 2022 15:28:11

  As a new customer my first impression is about this brunch is awful.employee acts like why we come in here.no greeting,no smile and delay with the work.also there is oniy 1 cashier available and the rest not sure having break or what they just sitting there and play with the phone.

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  Nicholas Hanyok

  :: 31 August 2020 11:38:10

  I made an appointment 2 weeks ago to come in. Of course I arrive on time on appointment date and I’m told “we don’t have you in the system” I had the name of person I spoke with day I made appointment. Nothing. There wasn’t a single customer in the branch and yet I’m turned away and told “sir I’m not gonna argue with you” If you want a good experience, go to a good bank and skip this joke of an institution.

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  Tracie Simonton

  :: 10 July 2019 12:36:08

  Worst customer service ever.... new to area and needed to open an account for my job to direct deposit my paycheck. Was told by the receptionist that I would have to wait 30 minutes because the only available person wouldn’t be able to open an account because she would be going to lunch. There was literally no one in the bank getting any services. Baltimore has the worst policies I’ve ever seen! Wonder how they are able to stay up and running. 😤

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  Max P

  :: 10 April 2019 15:27:21

  So..I just moved to the MD area and needed to open a bank account. So before going to this branch - I called them to ask if they had all the services I needed. They answered Yes so i scheduled an appointment. I got to the bank branch and I get a accounts manager who (1) can not stop telling me that I did not schedule an appointment (even after I showed the confirmation email saying that I had), (2) went on to tell me that "if" i had scheduled an appointment she would have checked to make sure the services I was wanting (which they had claimed to have on the phone) they actually had. This went on till 4:30 pm (2hrs past when i got there) when she finally began the process to open a bank account...she ran into some system issues and then told me...oh sorry...our service is closed now so we cant help you open an account today...the manager at this point comes rushing in and start saying..oh yeah..its closing time but we will definitely help you tomorrow..and basically pushes us out of the door...so come back tomorrow...I was smart enough to ask them to call me if the issue was resolved before i came....i get the call on saturday and they t ell me..the issue is not resolved and CAN NOT be resolved till Monday...didnt hear back till Tuesday..called them and they told me...oh sorry....we though u wanted to do online banking and didnt want to open account anymore...she went on about the original appointment inconvenience...indicating "my kind" didnt respect other people and kept emphasizing what a "huge inconvenience" helping me was....when I pointed this out to her that I did not appreciate this..she started telling me what I had no right to discriminate against her and so on...i was too shocked....asked to talk to her manager..she refused...excused myself and never went back! This branch staff should be replaced...PNC is a good bank..the staff here does not represent this

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  MOUSSA SOW

  :: 31 July 2017 15:53:33

  Honestly, me and my wife went to this bank more than 6 times but the service has always been horrible. They don't take time to listen and they are very unprofessional. I don't usually put reviews online but this bank takes you to the extreme level I swear. The staff is poor I'm sure many people feel the way me and wife feel. We had to take Uber twice to go there today but they weren't even able to give you the information you need plus you end up leaving without your card which get stuck in the ATM machine.