Petland Discounts - Austin Street in New York

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comments 5

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  Jan Farrow

  :: 05 June 2018 16:55:43

  Very helpful staff,but don't always have all pet needs! Larger locations have more food & toy selections! JF.

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  Julia Carlin

  :: 02 April 2018 10:06:52

  I went into the store over two years ago, on September 13, 2015. That day we acquired what we thought was a young boy guinea pig. A little while after we got home we noticed multiple bloody cuts in between all of 'his' fur. We took Elliot to the vet and ended up spending about $200 on the vet visit and medication because one of the cuts was infected. The vet also told us Elliot was in fact NOT a boy and had all the girl parts. Not only is the staff at Petland Discounts incompetent (representing a girl guinea pig as a boy) but the way they treat their guinea pigs is despicable. How did my poor guinea pig get such deep cuts on her? We changed her name to Riley after finding out 'he' was a 'she' and now Riley is a very timid guinea pig. She was hiding in the cage when we got her and the staff told us it would take a little while for the guinea pig to relax but over 2 years later she still hides all the time. All the guinea pigs at the store were hiding, but they were probably all abused just like my guinea pig. Riley has trouble not urinating when she is taken out of the cage which is unlike our other guinea pig who has never urinated out of the cage and our other guinea spent hours out of the cage. It seems like whatever happened to Riley in the pet store or before she arrived at the pet store traumatized her. Riley was not treated right and the practices of this store are abhorrent. Luckily Riley found a wonderful home with us and she is treated with the love and respect she deserves. It's just so sad that you had to experience trauma at such a young and vulnerable age.

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  lisbeth perez

  :: 19 January 2018 20:19:31

  Definitely never going here again! The staff isn’t knowledgeable and rude! And the staff absolutely doesn’t care about the customers needs. Will never go back ! Petco here I come!

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  Judy Rosen

  :: 28 December 2017 19:59:09

  Friendly, helpful staff. Good selection of food and supplies for my kitty!

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  Daniel Chrabolowsky

  :: 23 September 2017 22:17:15

  Heartless monsters. You keep a caged kitty sleeping in the storefront. Do you know how stressing that is to the animal? At least allow the poor cat to sleep in dark and quiet in the back when the store is closed. Shame on you, hope your business goes under.