Personal Touch Wood Floors Inc w Scarsdale

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komentarze 5

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  Shoei Wakayamazaki

  :: 04 August 2017 10:12:06

  UPDATE/RESPONSE YOU HAVE ME CONFUSED WITH ANOTHER CUSTOMER. Wow, funny how you never responded to my calls or did the job but you made the time to respond to my review. Unfortunately, you have me confused with another customer who you apparently disappointed as well. If you actually took the time to read my review, you'd know we are in a house, NOT AN APARTMENT and the job was NOT A LIVING ROOM FLOOR. The problem was that you never showed up or returned any of my calls. The job was a simple, small one and apparently not worth your time. If you had just been upfront with me or at some point had the decency to return my calls and let me know you wouldn't be able to make it happen, there would be no problem. And again, the worst part is that you were recommended by a friend who won't be doing the same going forward, I'm sure. It sounds like from the other reviews, you do good work when you actually show up. Unfortunately we never got that far. ORIGINAL REVIEW AWFUL! Stood us up THREE TIMES! I should have known better after it took Donald over two weeks to return my phone call. He came by, did the estimate and we picked a date two weeks away. I got the house ready, opened the windows on a hot summer day and an hour after he's supposed to show up, I have to call him to find out he's running late. Then he still doesn't show up later that day and I call again. This time he's having equipment trouble and asks to reschedule for later that week... The day of the job, he calls me at 7AM to cancel again...he could have called the night before so I didn't clear out my whole morning but at this rate, I'm just wanting to get the job done and over with. He "promises" me he'll show up that weekend at "8am sharp" to do the job. I agree to it but at this point I know I'm never gonna see this guy again. And I'm right. Not only does he NEVER SHOW UP, he doesn't even have the decency to return my phone call and try to work out the situation. I understand these guys get busy, that equipment breaks and jobs run behind but that doesn't excuse this kind of behavior. If the job wasn't worth his time, he should have said so and not wasted ours. To waste my time on basically four different days is inexcusable. The worst part is that Donald was recommended by a good friend. She felt terrible after hearing what we went through and needless to say but I'll say it, won't be recommending this operation to anyone ever again. And obviously neither will I.

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  Ellen Parker

  :: 07 July 2017 09:19:31

  Don Baker and Personal Touch Wood Floors were great. He gave us a very fair price, worked within our time limits, was totally reliable, kept house clean and the floors (entire house) look terrific. Very professional and we could not have asked for more or a better job.

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  Susan Meliti

  :: 04 July 2017 13:02:02

  We used Personal Touch for years. Donnie did all our floors at home years ago and they still look great. We recently relocated our business and Personal Touch did the hard wood floors and they did a great job. We got a great price and great service. We are very thankful we chose Donnie again and would use his service again and again!!

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  kamilibh

  :: 03 July 2017 20:54:12

  In 2005, I had my floors refinished by Personal Touch Wood Floors. When we moved 12 years later and I wanted to have the floors done in our new home, I knew exactly who to call! We moved into a 111 year old foursquare victorian with aged honey floors. I wondered if we just needed to lay new floors. Donald took a look and told me I didn't need to. They sanded the floors and made the wood look brand-spanking new! I could not believe how gorgeous they were once they were sanded. I went with a modern ebony stain which they applied with absolute perfection. Donald's company and skills of expertise have truly grown over the years. It was a big job--3 floors and lots of stairs. We were not able to do the floors before moving in so we needed a company that could get in, get the job done, and get out. Donald and his Personal Touch team got it done! His company and expertise have truly grown over the years. If you need your floors done, look no further!

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  Jeremy S

  :: 20 April 2017 13:48:35

  We've used Personal Touch 3 times and have had only excellent experiences. Shortly after buying our home in Pelham, Don stained and sealed our entire first floor, oak and pine. He was flexible on timing and his crew was respectful and great with our kids who were home at the time. We priced him and some competitors and he had he best prices. A year or so later Don stained and sealed floors upstairs, repaired some scarred flooring from the prior owner and did a great job as usual. Finally, we just had him pull carpet off our stairs, stain/seal the steps and paint the risers. We called him shortly before leaving for vacation and he gave us an estimate and lined up his crew fast enough to get the stairs done while we were away. We've also referred friends and neighbors to Don and I've heard only positive feedback from them. Give him a call - you won't regret it.