Peet's Coffee in New York

🕗 opening times

comments 5

• en

  J Flo

  :: 05 May 2018 05:30:12

  Horrible customer service. Got turned away kind of rudely because they were running behind schedule on opening. Since that was the only coffee shop we saw at the moment, we decided to return later. When we did return, it was impossible to get any service. Despite one girl being told multiple times by the manager to come greet us and take our order, we stood at the cash register being ignored for the longest until we finally just left. I would not recommend this place.

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  Dron Mandhana

  :: 19 March 2018 12:43:05

  First, I waited here for five minutes before anyone decided to take my order. Then a girl (dark skin tone, heavy jewelry) who was cleaning the fridge took my order. She proceeded to make my latte without washing her hands (gross). I asked her if she made me a medium latte and this rude female gave me a condescending look as if I asked a dumb question. Now she gave me a hot latte in cup without a sleeve. It was difficult to hold and when I asked her for a sleeve, she did not even used words to answer me and just nodded. I had to yell my guts out to ask for an extra cup so that I could hold my coffee. Also, she burnt my coffee :/ Pathetic quality and even more pathetic service.

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  Sharifah Anglade

  :: 07 August 2017 10:42:35

  Awful wait time . I was there this morning 8/7/17 . The woman ( dark skinned and heavy set) behind the pick up window was inattentive, disengaged, and very rude. She did not know that my ticket was there waiting for her to make my large mocha. She asked me: " are you being helped"? Umm it's a pickup window, why else why would I be standing there? She sauntered around fixing her counter until I got her attention. I told her I am waiting and she got upset telling me she is the only one back here working and that I am being rude. This deplorable quality of service is unacceptable especially when you are waiting to catch a flight. Timing is everything. Timing is money. If you don't like your job don't show up to work!!!!

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  Catracha Escobar

  :: 12 May 2017 05:21:40

  Loved the nice lady serving me. Even though she starts at 3am. She still in a great mood to give customer service. Made my day!

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  Andy Wong

  :: 10 May 2017 15:01:50

  I ordered a drink, which apparently no one knew how to make at this location (staff perhaps needs more training). They over charged me, then when I opted for a cheaper alternative drink, did not offer to refund the difference in price. I did not say anything at first thinking they would eventually get to it, but I just got a blank stare from the cashier seeing if I would ask for it. When the drink finally arrived, it was also poorly made. Terminal 4 has another Peet's. I would go there instead of this location. I did go there later on, with a vastly improved experience.