Pawin' Around in San Jose

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kommentare 5

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  Hannah Miller

  :: 07 March 2018 16:23:21

  Great place, I trust them with my dogs 100%. Even though they offer nail trims, don't expect them to EVER do it. I've asked at least 5 times and they always have an excuse. Don't offer services that you won't do.

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  Phill Gilbert

  :: 10 February 2018 00:57:56

  Our dogs have been going to Pawin' Around for a couple of years and they love it! They get really excited when they're dropped off and the staff clearly love dogs and are wonderful. We can't recommend them more highly!

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  Matt

  :: 22 January 2018 19:18:39

  I have been boarding my dog at Pawin Around for 2 years, but will never go back. My dog got very sick with the flu on his last stay and the owner was extremely rude and yelled at me when I asked for a refund to help cover the $337 vet cost. Our vet said, quote: "That kennel should have been closed down until the contamination is clear, which could take several weeks" I noticed a sign on the door when I dropped him off saying "we are aware of the dog flu epidemic and are monitoring the problem closely and to please contact us if your dog starts to exhibit symptoms". Unfortunately when we picked him up, our dog would not stop coughing. When I asked why he was coughing, and they said they didn't know - even though the owner informed me later on the phone that he was interviewed by a newspaper article about the "epidemic" and knew about the flu epidemic before I dropped my dog off. He said all his staff had been given cleanup protocol and they were not accepting dogs that exhibited symptoms - yet when my dog was exhibiting symptoms in their care, they told me they didn't know what was going on, or why he wouldn't stop coughing. I found there was a newspaper article published on Jan 11 in The Mercury News ( two days before I dropped my dog off). The article said there was a flu "epidemic" and that the dog day cares in silicon valley had been closing down because of it. So, I took our dog to our vet. The vet wouldn't let myself or my dog in the building because this strain can spread just by us being in the building. They examined him in the parking lot and confirmed he had the flu strain in question. The total bill was $337. Illya (the owner) told me he did not have to help me pay the vet bill because dogs get sick at daycare all the time. Then, he told me that he had just today (1/21/18) shut down Pawin Around and he had taken home all the dogs at Pawin Around, to his house. He told me he did this because there were sick dogs at Pawin around. He said that no dogs were sick when I brought mine, and told me: "How do you know it wasn't your dog that got everyone sick?" I said this was not a normal case, there was a well known epidemic going through the area and other day cares had closed down, and there was a sign in your shop saying that you knew about it but were still accepting dogs when other day cares had closed. He then told me that I was wrong, the sign posted said they would not accept dogs if they showed any symptoms, but then I told him word for word the sign that I actually saw posted, saying to simply contact them if the dog showed symptoms, and he changed the subject. I thought it was odd to see Illya yelling at the dogs with a harsh tone when I took mine in for an evaluation two years ago, but now it makes sense. Our phone call boiled down to 31 minutes of trying to make my case but having Illya interrupt me to yell - I told him he was acting unprofessional by yelling at me and he told me I was "acting unprofessional as a customer for requesting a refund". In the end he told me he wouldn't give me any sort of refund at all and that he was done with this conversation, then he hung up. This flu is so contagious, our dog spent 30 minutes with our friends dog, and now our friends 12 year old dog is sick!!! We are having to deal with helping her out too now, and feel horrible for getting her older dog sick. It could have been avoided, but Pawing around did not want to admit to us they had gotten our dog sick. So, all in all, I was a customer for two years and spent thousands of dollars here on overnight stays, bathing and daycare. We would stay multiple times a year and spend $200-$400 each time. But when it came to helping us pay for part of our vet bill, Illya would not have it. After I asked him for a refund, he became angry and began interrupting me so incessantly, I could not get out more than a few words at a time. I even asked him to stop yelling at me and interrupting me, but it didn't help.

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  Samantha Corso

  :: 23 October 2017 21:42:58

  Had some issues with differences in training/feeding with a couple employees but the owner has been amazing. Our dog was visibly afraid of one employee (saw them “swat” her when she didn’t respond to a sit command). On a separate occasion, they fed her chicken and rice without seeking our permission first. Our dog has had some GI issues and it turns out she’s allergic to chicken. Overall, the owner, price and location make up for any issues we’ve had.

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  Cherylle G

  :: 30 August 2017 18:32:34

  First dog day care that our dogs were happy to walk into time after time. And I've tried a few nice places... The staff is very comfortable with handling the dogs and in making sure that your dog is acquainted and comfortable with the place.