Panera Bread in Euless

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comments 5

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  Lee Olger

  :: 23 March 2018 11:08:25

  I used to eat at this restaurant often. I haven't been over there for a while .This morning i ordered a couple bagel sandwiches. All they do now is toast the bagel and put cold cheese, egg and sausage on it .They used to be good. This was not worth the money. I won't be going back here .

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  Laurie H

  :: 07 March 2018 17:27:07

  My favorite entree is the soup and half sandwich combo. More than enough food to fill me up. French onion soup is the bomb!

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  Steve Grantland

  :: 23 February 2018 08:27:02

  After arriving home realized take out order was shorted a cup of soup. Immediately called this locations General Manager, Patrick, and he told me to come back in and he would, and I quote "replace", the soup. You can't replace what you never provided. It is raining heavily and I mentioned the inconvenience, he told me he would provide a comp for my trouble. When I got back to the restaurant he brought me the soup, but did not provide anything tangible like refunding the cost of the cup of soup or taking my name for a future visit. When I mentioned this he raised his voice and while beating his fist on his chest he loudly said "I am a man of my word" several times. I told him that I was going to contact corporate about how this was handled and he again loudly said, "Oh, let me get you the number". As I turned to walk out every customer in the place was looking at us. By the way this was my second purchase of the day. I had taken my mother to the doctor that morning and went through the drive-thru at another location to get her soup for tonight. So in total I spent over $72 today with Panera Bread. I was astounded that a general manager would behave the way did. I have attached my receipt from tonight. The one from earlier today is at my mothers home. When I called corporate they were able to see both transactions in my loyalty program account. They still offered nothing but an apology. All is not lost, because it has made me think really hard about how I can treat my customers and associates with greater consideration and kindness. I will go to the other location when I can and avoid this one.

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  Susan Smith

  :: 14 February 2018 23:26:31

  Excellent service! Sweet young lady behind counter. Our food was very good! Highly recommend.

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  Desiree Rios

  :: 05 February 2018 21:39:06

  They always forget my silverware... And I have to clean my own table off before I sit down. I don't mind too much because it's mostly teenagers who work there. The foods great and the staff is always friendly.