Pacific Auto Body in Seattle

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kommentare 5

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  Liam Bolling

  :: 23 April 2018 20:10:58

  My timeline for a minor dent to my Model X bumper was pushed back twice, just got a call today and pushed back again.

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  Arthur Toscano

  :: 21 March 2018 14:37:00

  Adam from Pacific Autobody is a great guy and cool, he should get a promotion. I enjoyed the Communication and he helped me get through my vehicle repair without any trouble. I would recommend this body shop to anyone and also to Tesla Owners.

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  Phill Spiess

  :: 06 November 2017 19:10:36

  Brought in car, work was great. Communication was pretty clipped, but they set that expectation up front -- "We won't call you until the job is done, if you need updates, call us." Parts were on backorder, which I had to call to find out, but otherwise everything was perfect. The car was cleaned and good as new.

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  Josh Fletcher

  :: 24 August 2017 19:29:34

  I scheduled a repair and dropped my car off with Pacific Auto Body on 7/21/2017 to repair the FRONT bumper. After several weeks of follow up with Pacific Auto Body and insurance, Pacific Auto Body said they completed the work that I requested to be repaired. They originally told me one week but refused to let me keep the car until the parts arrived which is why it took so long. I have no idea why they have this policy and why they would not at least tell me if there was going to be a delay with getting parts. However, that is only the START. On arrival to the shop, the manager told me they made a mistake and repaired the BACK bumper that I had no knowledge of being damaged and did not approve. Pacific Auto Body had billed insurance for this work so I am not sure the amount they fraudulently charged them at this point but this could effect future insurance rates as well. After the manager admitting the mistake, I requested an urgent repair of the correct area that I had authorized and the manager assured me they would do that. Almost two weeks later, I find out that Pacific Auto Body has not ordered the parts let alone started the repair but are waiting for insurance approval to fix the original damage that was supposed to be fixed. Pacific Auto Body will not do any other work on my car or even order parts until they resolved the wrong repair and handle a dispute with the insurance company for their mistake. So their mistake is now my burden. My car and insurance coverage is being held hostage by Pacific Auto Body's malicious handling of my repair and incompetency as the fiduciary in charge of my vehicle. I have now been over one month without a car which has caused further hardship and I have no estimated time to repair because the insurance issue and complete lack of communication. I have actually used Pacific Auto Body in the past and they do good work but they are clearly taking advantage of it's customers in situations like this. I get that people make mistakes but to take no responsibility and advantage of you customers or even insurance is never acceptable. Again, the manager of Pacific Auto Body has said that they can not do anything more than wait for new approval to do the work that I originally requested and has clearly admitted that his employee made a mistake but he would do nothing further to fix, expedite, or provide compensation to me for the mistake in any way. I never write bad reviews, I guess the only way for a company to change it's ways is to lose business and maybe this review will warn a potential customer of how wrong it can go if Pacific Auto Body makes a mistake. It will be at your expense.

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  Matthew Miller

  :: 28 July 2017 16:22:18

  Other than the outstanding job they did fixing my car I must say they take in more jobs that they can handle in a timely manner. It took 1 week for them to contact my insurance. After that it took a week and a half to get my parts to the shop (that's seemingly understandable). After another week I told them it was becoming more of a inconvenience than a service. Went on vacation for a week and they "promised" my car would be ready when I return. Came back, no car. Said it would be ready that following Monday, not ready. The next day after 4 weeks my car was finally ready....