Ourisman Volkswagen of Bethesda Service Center i Bethesda

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kommentar 5

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  Ivaylo Georgiev

  :: 02 April 2018 10:48:36

  First car in a morning I have waited 2 hours for oil change on tap on that they do free tire rotation but they did not rotate my tires at all, how do I know I marked my rims and tires so I know they didn’t rotate my tires at all, maybe free rotation means don’t touch it at all. Car wash absolutely bad , looks like I wiped off my car with dirty ass pease of clothes or something, the rims aren’t even touched and tires weren’t painted with the black thing that they use to put it after car wash and they don’t do vacuum for me doesn’t make any sense if you have car wash service it should come with vacuum as well right it’s included anyway my car look as bad as I brought it there , hopefully my oils was change probably Horrible service

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  harrison slomianyj

  :: 13 March 2018 16:32:35

  This dealership has successfully turned me off of Volkswagen. Time lines are no more educated than rolling a 20 sided die, and customer service/response times are about as helpful as yelling into a cup on a string. My car will have spent nearly 3 months in the shop by the time this is all over. 3 months. Did you read that correctly? Yes, you did. 3 months. No hesitation will be had upon trading in this dud for literally any other brand of car. Don't bother escalating your problem to VW corporate either. They will just reword your problem and vomit it back to you in the same box with a new bow. Something needs to change here. Yours truly disappointed, -A non priority

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  Steve Taufenegger

  :: 10 March 2018 11:55:46

  Terrible experience. Dropped my Jetta off early Friday morning to look into an airbag issue. They never called me until the following Wednesday. Only then did I find out what the issue was, told them to proceed , and never received a call back providing an estimate for how long it would take. I then had to call on Saturday to get some sort of idea when the fix would be done to only find out it wouldn't be complete until Tuesday. In total it took 4 days with zero initiative from them to update me on just the prognosis. Was chasing them down. Once identified what the issue was, zero communication on estimate of completion. Again, had to do the leg work to find out. In the end, I decided to NOT reward them with my business and getting my car serviced elsewhere.

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  David Melgar

  :: 11 February 2018 16:35:04

  Attempted to inquire about a vehicle online. Received one of the worst responses ever. First response saying they'd get back to me. Then one saying call me. Then I call, someone says they're working up numbers and will call me right back (he didn't). Then I get an email saying to come on down. Then another email saying they need a credit application before they can give a purchase price. I never received a price nor any useful information. Complete blow off responses. No value in online contact at all.

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  Peter Bepler

  :: 17 November 2017 12:08:36

  They really need to do a much better job managing the customers expectations— especially as it relates to estimated wait times— and being upfront and clear about the services being offered and performed (and why). A 3+ hour wait to have winter tires installed seems outrageous to me (and has happened to me more than once). The staff are polite and professional for the most part but their enthusiasm at times can feel like an attempt to compensate for the lack of acceptable time management and transparency. I think I’ll look for another service center going forward and hope it’s better than what I’ve experienced here.