Organic Modernism en New York

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comentarios 5

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  alonzo ramos

  :: 20 April 2018 22:00:19

  I love all the designs & the prices are amazingly low

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  Ryan Giunta

  :: 26 March 2018 12:24:04

  I wish I had a more positive review to share as we love the store and the look of the products. Unfortunately the quality of both the furniture/pieces and surprisingly the customer service that followed were significantly below expectation, especially for such "high end" pieces. My girlfriend and I purchased a beautiful buffet/credenza that was a floor model, with a small crack in one of the drawers, as well as a large wood carving sculpture. Within a few months, the crack on the drawer had gotten worse despite oiling it monthly, which was no problem as we knew we bought it for a discount due to the imperfection, however the other doors and drawers which had no signs of issues at the time of purchase started to split at the seams of the veneer (we were not told that they were not solid wood) and one of the doors warped pretty significantly. Additionally, the wood sculpture had cracked in 5 places, one nearly all the way through, which would have snapped the piece in half due to the shape and top-heavy design of the sculpture. Upon politely and proactively bringing this to both the store and Organic Modernism's attention and proposing possible solutions, they told us they were not willing to do anything about the buffet (even when I proposed paying to have the doors repaired/replaced). What made the experience worse was they were beyond rude at several points during the process, which took nearly a month to resolve. They finally were willing to let me swap out the sculpture for a similar one (with a more stable design), yet we now have a buffet that looks great (until you get up close). They lost at least two loyal customers due to their unacceptable customer service and unwillingness to explore a solution with a customer who lives in the neighborhood, who prior to our poor experience had actually sent in friends who bought a large, full priced buffet. Needless to say, we wanted to share this negative experience so that you know what you're getting into with their surprisingly sub-standard, expensive products and even worse their unwillingness to stand behind their products after the sale. You're better off spending the same (or less) for higher quality products with other companies that pride themselves on service, rather than scoff at it. You can (and should) do better Organic Modernism.

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  Samantha Metell

  :: 19 March 2018 09:43:56

  We purchased a credenza from them a while back and I was so excited because it was so beautiful. It was backordered but they gave us a window of time and promised it would be in on the front end. It arrived on the very last day of a large timeframe and they were so nasty and horrible to me when I called one time to ask. I should have cancelled it after that but we had been waiting so long- when it arrived all of the doors on it were crooked and they wouldn't answer any of my emails or calls to ask them to replace. NEVER purchase anything from them. They won't stand by their products and they are horrible to their customers. My guess is that in our upcoming move the piece that's less than 2 years old won't even last as it's already falling apart. Steer clear of ALL of their stores.

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  Kurt Beyer

  :: 18 October 2017 13:49:49

  I want everything in this store. Immediately. It's quite pricey, but I can't seem to find a local alternative that has the same kind of pieces. All the items appeared to be worth the price, but I am a little hesitant due to the other reviews the store has.

• en

  MA MI

  :: 08 February 2017 00:18:28

  Worst customer service you can imagine in 21st century America. Ridiculous for the price ($$$). Bought 2 pieces of furniture, and the delivery was 2 months late, even if both items were already in the store - they just had to pack it. Never heard them apologizing for "inconvenience". One of the pieces came incomplete - with small details missing.