Onyx Boston Downtown in Boston

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comments 5

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  Danielle Jacques

  :: 26 February 2023 22:07:15

  The only reason I gave service 2 stars is because of the valet drivers, they were very kind! The woman at the reception desk was rude on multiple occasions to me and my friends. She was short, rude and didn’t know how to say simple things such as “thank you”. The room was ok, kind of small but definitely clean. The location was amazing! One of the other receptionists also made us go downstairs and follow him to a storage closet for extra pillows instead of having someone bring them up to us - not to mention we had to put the pillow cases on said pillows ourselves …. Would do again if the service improved!!

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  J. W

  :: 07 December 2022 18:40:39

  Hotel is in a great location! Just a 3 minute walk to TD Garden and there were lots of good restaurants nearby. Room was clean and bed comfortable. Staff were all friendly and helpful in recommending nearby restaurants. Valet parking worked out great!

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  D Gilmer

  :: 27 November 2022 20:33:21

  This hotel is not at all what it advertises. The rooms were clean, though small. They do NOT contain the amenities listed on the website. For instance - no mini fridge, no coffee maker, no staff at the bar, no "business center" (despite still having signs up for it). When we asked about the amenities we were promised (and paid for), the clerk at the front desk was unhelpful. Spoke to Hilton customer service on the phone for about 40 minutes; they were kinder and issued a partial refund. Overall, the hotel is a fine place to sleep as long as you aren't expecting too much, but it's certainly not worth the price point.

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  C S

  :: 08 November 2022 14:13:54

  This place was very close to the garden. Like a 4 minute walk. Easy to find parking was easier to access at the garden. But disappointed how sorry our room was. Everything was neat but the walls and mirrors were dusty. The rug needed to be vacuumed bad. The night before we left the shower would not turn off and ran all night. But the staff was very welcoming. Stock on things was very low but staff was really nice.

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  M P

  :: 18 August 2022 19:14:43

  Booked this hotel with a price match deal and it was okay. Rooms were small but the bed was comfortable and the bathroom was a decent size. They have free breakfast but it's all granola bars and pastries, nothing healthy or hot. Not worth paying for if it wasn't free. I don't know why this is considered a 4 star hotel. It's more like a 3 star hotel. There was no restaurant, no hot food, no room service, the "bar" was just used for the self-serve breakfast but no drinks. The 3 star Marriott Courtyard down the street is even much nicer. It was fine since I was able to book it with a price match deal but if I had to pay full price, I would have been very disappointed.