OhioHealth Grant Medical Center and Emergency Department in Columbus

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comments 5

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  Babe Foster

  :: 16 May 2023 16:51:19

  I just had surgery here food was phenomenal and I had the best nurses Christina in trauma was helping me with everything I needed she even took time out of her day to wheel me out everyone except one nurse with a weird haircut respected my pronouns! They even listened to Lady Gaga when putting me to sleep! My surgeon was Dr Jump he did a great job! I'm glad my first surgery experience went so well!

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  kate kandell

  :: 24 April 2023 09:17:25

  Good healthcare… but the actual Architecture and interior spaces are dated, dirty and Un-inviting. After ushering my mother through surgery at riverside hospital and then another surgery at grant, I believe Grant can learn from the care and spaces provided at riverside. A good hospital should care for the family as well as the patient. You need an interior update Grant medical, and more eloquent care for family’s in waiting areas.

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  Julie Augsburger

  :: 03 December 2022 00:43:08

  The trauma team saved our daughter's life in CCU. They rocked. Floors 5 and 7 just about killed her. I was her nurse for 3 weeks in step down, except for delivering medications. The traveling nurses were awesome. The nurses hired directly by Grant, other than the CCU nurses, were the worst ever. My God...if my daughter's journey wasn't enough...the most negligent care ever on floors 5 and 7. And I did not appreciate bickering between nursing staff and the unit clerk on 7, which was constant. Zero diplomacy and professionalism.

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  Sara Jucha

  :: 30 November 2022 07:56:04

  People who go to the hospital are often in the worst pain of their lives. Pain makes people angry and impatient. That’s human nature, but the staff at this facility are AMAZING and I have not encountered a single person who wasn’t prepared to help me with a smile on their face. The gentlemen who run the valet are FANTASTIC. They are extremely busy, yet their service runs smoothly and they are organized and efficient. They have always been kind to me and helpful, even though, to date, I have never had cash on hand to give them a tip. They are still quick to help and always patient and kind. I have seen several people being rude to them as they impatiently waited for their vehicles and never once did I see the valet attendants respond with anything less that complete professionalism and patience. I wish I could remember to take cash with me, as these men work in the harshest conditions to make our lives easier, yet rarely do they get the recognition that they deserve. In addition to the valet staff, the staff at the desk at the front entrance of the Bone and Joint Center, JANICE and ROBERT are beautiful human beings. They are knowledgeable about the entire facility. They are the first point of contact for everyone and they are always there with smiles and helpful attitudes. They assist patients with incredibly accurate directions to find the right place and keep in mind, they are directing patients to surgeries, follow up appointments, GP visits and every thing in between. They are the liaisons for our loved ones while we are in surgery, they are faces we see when we check in and out and they know where EVERYTHING is. They are both such delightful people…kind souls who do everything in their power to educate and assist. That hospital would fall into chaos without those two, yet again, I have witnessed people raise their voices at them and display combative behavior when asked to comply with hospital policy, yet they BOTH have always responded with kindness, patience and unmatched professionalism. I am currently there on a weekly basis after having undergone surgery, and Janice and Robert are my favorite part of my visits. If I can get myself organized, I would love to take them a little treat for being such kind and genuine people. Everyone in this building is working there because of a desire to help others and it shows.

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  Carla Harper

  :: 05 June 2022 19:54:04

  I was hospitalized four days with COVID, in an isolation room on the sixth floor. The air conditioning did not work in this room. This was seemingly known to all staff, who would frequently comment that I was in the hottest room. The first couple days weren’t too hot. The day before Memorial Day, the heat was really picking up. They told me they didn’t have any fans. My dad brought me a fan. By Monday, Memorial Day, it was over 90 degrees in the room. The thermostat maxed out at 90 around 8 AM but the high that day was in the 90s outside. I estimate my room was around 100 degrees. They wouldn’t open the door due to it being a COVID room. They offered no solutions. No fan, no help. They told me they had put in a work order. I asked them to move the guest cot into the bathroom, which was a few degrees cooler (less direct sunlight) and I had to stay in there. I was appalled, hot and frustrated. My parents work for OhioHealth, at a different hospital, and were shocked that this went on as it did and the hospital did nothing (was never offered to switch rooms, never offered a fan). We did call the patient experience line and will be filing a written complaint with the health department.