Office Depot en Fort Worth

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comentarios 5

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  Austin Allen

  :: 31 March 2018 19:16:33

  I guess the employees here know nothing about customer service because there’s no one shopping in this store. The one store associate never acknowledged us. When we were checking out we asked an honest, simple question about a deal we were expecting to get and Dale responded rudely, even though it didn’t appear on the list of charges initially. Chill dude. We were probably the only 2 customers you’ve had to deal with today.

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  EmoSk8ter666

  :: 09 December 2017 20:16:11

  Horrible experience a gay employee was touching my hoodie and and was making me feel very uncomfortable i will never ever ever ever go there again they can f off horrible horrible experience rate under 1 star I feel creeped out as hell!!!!!!!!!

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  Deanna Chairez

  :: 29 November 2017 17:25:18

  Too many hands in the pot, bad service. As the store was closing my order, which i was later told would take about 15 minutes, wouldn't be done till the next day. Ok, no problem. The lady I spoke to said SHE would start working on it "as soon as" she got in (11:00) and would call me when ready for pick up. At about 12:30 i was anxious as to where she was on my order, SO I CALLED. She then proceeded to tell me that the pdf file i sent did not go through, information that would've been useful at least an hr prior. I had my husband go in with a flash drive to get what we needed. She told him she could not process the order because she was "training". She handed it over to someone else who my husband had me talk to over the phone. I asked for two images on one sheet which they offered to cut for me. They printed 1 IMAGE ON EACH SHEET, NONE WERE CUT FOR ME & CHARGED DOUBLE FOR MY ORDER, EVEN CHARGED FOR AN ADDITIONAL COPY, that i didn't ask for or receive. One min it was no problem the next it was like they did whatever they wanted just to get us out of there.

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  Angie E

  :: 22 October 2017 12:21:45

  This would be a 0 star rating if that was possible. I purchased a two pack of black ink cartridges. The first one was fine, but today I tried to use the second one. It prints blank pages. I went online to troubleshoot it and there's something about a vent on the cartridge. I tried clearing the vent as per the instructions and it still didn't work. I contacted the store to confirm that I could come in tomorrow and exchange it. I was told that if it was more than 30 days ago that I would not be able to. This is a two pack of black ink, so it had been longer than 30 days. The store manager was completely unwilling to exchange this item. I buy a lot of ink there and all I wanted was one that worked. I asked him for a district or regional manager's number and he gave me the customer service number. The customer service number does not deal with in-store purchases. Someone on that line told me I needed to contact human resources and gave me a phone number and said to choose option three. I thought this was very odd, but I tried it. Unless I was calling about my W2, this was not helpful. I called the customer service number back again. He gave me what was supposedly a corporate number. I called the corporate number and chose the return option which led me back to the original customer service number that I started with who cannot help me because it is a store purchase. I would hope that someone in a manager position would know when to make an exception to a rule for the sake of customer service especially when the rule doesn't logically apply to the item. Also, I would caution anyone from dealing with a company at store level who apparently has become so online focused that they are unable to provide a way to address issues that arise at the store level. At this point, for the sake of my time and sanity, I am going to cut my losses and go somewhere else to buy my ink and NEVER purchase anything from Office Depot again.

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  Jesus A Partida

  :: 05 October 2017 12:00:36

  After I finally found the forms i was looking i had to wait for 20 minutes standing on the line to pay. Not only that, a representative opened another register but he made the decision to help the last person on the line instead of helping me, the first person on the line to pay that waited for 20 minutes. Why the wait? The person in front of me took a bunch of junk mail to have it shredded but she was shredding the papers one by one ..!!!