Obrien Auto Group en Portland

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  Kelly Steele

  :: 17 May 2018 17:13:31

  UPDATE: I have been issued a check and had several nice chats with some folks at Broadway Toyota. I will continue to do business with them at this point in time. Bought a 2016 Frontier from them middle of April 2018. Sale went smooth, no issues. When my plates arrived, one day after their trip permit expired, they were for the wrong vehicle. I called and left a message with the title department Friday at 4:45, called back and talked to a salesperson about it and got transferred to another voicemail. Went online and chatted with someone about it who sent the info to somebody. Since I needed to actually drive the truck I purchased, go figure, and their trip permit had expired, I bought a 3 day trip permit for $30 and mentioned when I did so that I had gotten somebody else's plates. I finally got a return phone call from the title clerk Monday morning. My plates and registration are at a specific DMV office that closes at 5PM. When I asked about getting reimbursed for the $30 for the trip permit, I was told that Broadway Toyota would NOT reimburse me because it was a DMV mix-up. I got to DMV and picked up my plates and asked about the reimbursement. I was told that if I had asked for one, DMV or Broadway would have given me a 15-day "walk away" for free. Somehow this screw up is now my fault and I should have known when I went into the DMV to get the 3 day trip permit, I should have asked for a free 15-day "walk away"? I paid $30k for a truck and through no fault of my own, everybody agrees that the DMV screwed up, I'm out another $30. From a customer service perspective, the first thing out of the title clerks mouth once the screw up was discovered, should have been an apology, followed closely by an offer to reimburse me the $30. Instead I was told to take the plates I did get and run them to the specific DMV and they would have the plates I was supposed to have gotten. She also stated that since it wasn't her screw up, Broadway Toyota was NOT going to reimburse me the $30. After leaving the DMV, I called Broadway Toyota again and asked to speak to the used car manager. I explained the situation to him and asked about getting reimbursed the $30. He put me on "hold", but actually just set the phone down and proceeded to complain about why does he always get these calls and who should I transfer him to. Again, no apology, just bitching about having to be a manager. He supposedly took a message for the finance department to get back to me. I'm not holding my breath. I fully anticipate having to actually go there in person tomorrow to get this resolved. Given all of this information, I have just one question for Broadway Toyota upper management, WHY IN THE HELL WOULD I EVER DO BUSINESS WITH THEM AGAIN?

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  U275147

  :: 21 November 2017 12:49:28

  Horrible, Horrible experience! Specifically, Land Rover of Tacoma, The Salesman was nice, and they gladly took a deposit on a car, but from that point forward the experience collapsed. No one would return calls, no one would answer calls, and their lack of knowledge of Washington DMV and tax rules prevented me from buying a car altogether. I would never consider recommending them or buy a car from them in the future