O L Hughes & Sons Mortuary in Lexington

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comments 2

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  Mary Love

  :: 16 February 2018 15:32:46

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  Richshawnda Artis

  :: 20 March 2014 22:16:07

  I regret doing any business with this mortuary service. They didn't provide any customer service. They did not provide a payment plan. They did not explain that I needed to provide at least 85% of the final cost prior to the service until 2 days prior to the funeral. My dad's body on the day of the funeral, his hands became separated from his body. After the funeral, my family waited in a hot ass limo with zero air for at least 15 minutes. Luckily, I have no more parents to bury but I will never ever do business with these people again. Susan was cold. I felt harassed. She told me she usually require payments 60 days prior....really? Really? Who is going to hold onto a body for 2 months? Once I paid, that is when my dad's body was worked on. Zero and I mean ZERO customer service or empathy. These people SAY they are related to me...and this how they treat family. I will continue to blast O.L. Hughes under Susan's direction all over the internet. YOU DID US WRONG!!!!!!!