Ny Auto Traders in Valley Stream

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comments 5

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  Abraham Gonzalez

  :: 13 March 2018 10:24:58

  In October of 2017, I purchased a very mint condition Audi A4 at a very reasonable price. The interior was flawless and the leather seats were pristine. The body was very close to pristine. I decided to pay outright in cash and forego having to finance. The price was reasonable and I was given what they advertised on the website Car Gurus. Juan was great. He was no pressure, polite, personable and knowledgeable. He helped me through transferring my car insurance and getting me set up with DMV. Juan explained that he had personally helped service the car, and the vehicle had a water pump and timing belt change. I drove the car off the lot that day. A few days later I noticed that my oil level was depleting and I called Juan who asked me to add a QT of oil because the car recently had an oil change and the mechanic might have missed a Qt of oil. The issue continued to occur. Juan was very accommodating and went out of his way trying to figure out what the oil burn issue was. He cleaned the latch sensor, he had a mechanic complete another oil change and changed sensors. Finally he replaced the fuel pump. Nothing worked. After several trips back and forth (on several I left the car for several days while they worked on it), I spoke with Rick who is the manager. Rick was very professional. I explained to Rick that I had done some research and noted that my particular make and model was notorious for having piston ring and piston head issues. We spoke through several options and he agreed to service the engine. Several days after the year I left my car with Rick and they began to work on it. After 4 weeks they expressed that they had changed the piston heads and had to make adjustments to the engine head. They resealed the engine and after 4 weeks I picked up the car. We had a brief snafu with engine coils being loose which they fixed overnight. Overall buying a car, having to deal with the issues, and then finally the month long wait for repairs -was not fun. I can agree that Rick and Juan sold me the car without being able to predict any of this would happen. I give them both credit, they dealt with the situation as promised and completed the necessary repairs. It’s hard to trust used car sales men because of the stigma, but both Juan and Rick are legitimate upright businessmen. The lot is not a slum trap and they do conduct good business. My take away is that you should expect to have issues when purchasing used cars, but also expect that both Juan and Rick will remedy situations that arise. I’ve been driving the car 1 ½ months since repairs were done and its running very well. I have to change a single engine mount and a door lock actuator. All else is great. I have a nice car at a relatively low price from a decent car lot. I do recommend them and would buy with them again if I chose to buy used non- certified cars in the future

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  Lamar Tate

  :: 02 July 2017 18:00:30

  Bunch of crooks. Take it from me and please don't waste a dollar at this place. These guys do not know the cars they are buying and they don't care either. They go to the auctions and pick what ever car "looks good". Don't believe me ? Ok look on the website. Notice every single car looks beautiful but has high milage. They sure know how to clean these cars up I'll give them that. I bought a car from here, and went broke off trying to fix. My cousin not knowing I got a car from here got a car for him and his wife! Both their cars and giving major problem right now!!! Crooked crooks. bunch of sales men who don't care about hard working people. Stay away.

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  Mary Zielinski

  :: 28 June 2017 00:20:42

  Bought a used 2009 Honda CR-V in August 2016 with 75K miles. Met with Juan, who was firm about the price showed on their website. Price was extremely fair after I reviewed other used CRV's in the area and KBB value. Met with Rick who completed all of our paperwork the next day and we were able to walk out with the title. They gave us all the paperwork we needed since we were registering the vehicle in Arizona. Drove the CRV to Arizona and have put 18000 miles on it and haven't had any problems!! Highly recommend when searching to purchase a used car-fair price, honest transactions, and reliable cars. We need another car and wish I could have them ship me one of their cars!

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  AJ Real Customer

  :: 07 June 2017 16:32:00

  Purchased 2007 Honda Accord LX in June '2015 and up to date (07/2017) with applicable maintenance the vehicle is worth the purchase price... Juan and Ricky were, thorough and transparent in explaining all the required paper work to finance the vehicle, they were patient with me incorporating the process of purchasing of full coverage - Insurance that was required for the finance company - Credit Acceptance (a good company from my experience) and after I purchased the car they did the necessary adjustment to my vehicle within the allotted Warranty eligibility period. In addition, when I had difficulty with the car during while out and about Ricky was considerate enough to walk me thru how to handle the issue and he was professionally kind. I would definitely purchase another vehicle because Auto Traders of Jamaica, Queens obtain good quality used cars, which creates a WIN WIN CUSTOMER EXPERIENCE!!!

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  Dylan Guendoo

  :: 05 April 2017 14:54:01

  If i could give this place a 0 star i would. Bunch of lazy and crooks. I came in with a bank check to purchase a car all was good until i told Juan i had a trade in. He told me i have to wait for the owner to appraise the car. I called for 4 days in a row and magically the owner went missing. Dont waste your time there are better dealers out there.