Nissan in Fort Worth

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comments 5

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  Mari Bonbon

  :: 13 June 2018 17:31:25

  First visit had a great experience! Rob greeted me as soon as I pulled into service lane. Today, not so much. Waited about 3 minutes for someone to greet me; it's hard to avoid customers standing in front of the desk. I was acknowledged only to be told to wait without inquiring as to what brought me in. When I asked the attendant to wash and vacuum my vehicle, I was told only the driver and passenger side would be vacuumed, not the back seats. I'm not interested in half done services.

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  Johnny Scott

  :: 19 May 2018 18:51:24

  I had the best car-buying experience of my life. I walked in knowing exactly what I wanted. I had some concerns initially because my sales person (Rafael) looked so young. But, despite the fact that he has been working there less than a year, he was was able to answer all my questions and address all my concerns. Everyone who I interacted with was polite, professional, and personable. I drove off a happy customer and will consider them in the future. This team rocks!!!

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  Adam Fakhari

  :: 24 April 2018 19:51:32

  Very happy with my experience here. Spoke with Sal on the phone, Ron ended up being my salesman who was really great. Jeff in the finance Dept was able to tweak the financing where I needed to be and Rob Elles in the service department was awesome, he made some slight repairs and window tinting I wanted done a total breeze. From start to finish I am pleased with the level of professionalism at Nissan of Fort Worth.

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  Rachelle Wood

  :: 26 March 2018 15:43:03

  I just went in for a basic oil change and yes, it was busy. I did expect to wait a little longer because of that but not almost 3 hours long. After about an hour & a half, I search for the employee who took my car info but couldn’t find him until he walked in. Mind you, at the beginning he never gave me an estimated time of how long it would be & then after awhile I had to search for him for the estimated time. So I asked him how much longer. He told me 20 more minutes. By this time, the waiting room was becoming scarce - like maybe 4 or 5 people waiting. So, my son & sister who were with me, wait for about 40 more minutes - not 20....40. By this time, I am getting really frustrated as to why it is taking so long for a basic oil change. I get up to talk to the person behind the desk and tell her that I’ve been waiting for over 2 hours for the oil change and she says that she will go find out after she took care of a customer. I go sit back down and eventually she goes to the back to find out what’s taking so long. She comes back and tells me that they are working on it. 5 minutes later she tells me that they are going to take it through the car wash. So I wait there for another 20 minutes!!!! Ridiculous!! No one updated me on my car - I had to keep searching for employees to find out about my car. When I went to pay, I asked the same woman behind the desk why it took so long and she asked me, “Did you make an appointment? Because sometimes it will take a little longer.” I told her, “Well, after an hour of being here, there wasn’t very many people in the waiting room so it shouldn’t have taken that long.” She replied, “Honestly, I don’t know. You would have to talk to the technicians about that.” REALLY?! I came in as a paying customer only to be treated poorly. I mean, how hard is it to update someone. It’s not like I requested a full body service on my car.

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  Miguel Flores

  :: 16 March 2018 18:17:48

  In over 17 years of buying cars the experience at Fort Worth Nissan has been by far the best! I am from San Antonio and I went to Dallas to buy my new vehicle because Fort Worth Nissan has the best prices in Texas and the best customer service from the area. I had a very bad experience with a local dealer but as a loyal Nissan customer decided to go to Dallas and thank God I did! Jesus my sales person was top notch. His professionalism and technical knowledge of the vehicles is second to none and believe it or not, the finance manager made the process feel so smooth that I couldn’t believe it. No pressure, just the facts and the options I had. I went with the 2018 Nissan Armada Platinum Reserve. Its been two month and we are all loving it! Thanks Fort Worth Nissan! You have a happy and loyal customer for years to come!