Neiman Marcus in Garden City

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comments 5

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  Alina T

  :: 07 February 2018 10:30:10

  While I found here what I needed, I thought that the lady that works in the perfume department was very obnoxious. I bought an expensive Guerlain perfume set and she was annoyed with my questions and couldn't wait to finish with me. When shopping at Neiman Marcus, I expect excellent customer service. I wish I didn't give her my business but I really wanted that set.

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  Elvin Fermin

  :: 29 January 2018 23:15:57

  Love this place. Only Bergdorf Goodman can compare to Neiman Marcus

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  Sophia Mao

  :: 30 November 2017 09:53:03

  Extremely bad customer service. They let me to take the loss due to their stupid mistake. No one wants to help you. Never come back and will never ever shop at Neiman Marcus.

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  Rosa. Cruz

  :: 11 October 2017 12:16:55

  I like this store alot and its great to not have to go to White Plains. I don't know why others are complaining about shoe returns after wearing shoes. Any high end store will tell you, if you wear the shoes or the soles show wear, they can't be returned. This isn't Payless. I've never had any issues with Customer Service or returns at Neiman Marcus. The only reason why I give it a 4 is because they lack in bigger sizes that aren't a 2 or 4 or S or M That would make this my favorite store.

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  Michelle Michellin

  :: 04 August 2017 11:14:07

  Neiman Marcus supposed to be an exclusive store...it's exclusive...but for being the only store (that I know) with a bunch of airheads, partisan but dress to impress customer service walking around the store like mummies in a cemetery....cemetery? yes, because this place at Roosevelt Field Mall is always empty...no wonder why. But these characteristics go from the bottom to the highest positions. This is my story........ Less than 60 days ago I bought a hair product that the sales lady recommended as a great one...not true: it damaged my hair. I went to return it but they wouldn't let me cause I used 2 drops of the product (directions)....I had to use it ( I didn't bought it to exhibit in my living room)..... NM have a stupid return policy (they're doing so bad..they have to make $$$somehow): 1.- 60 days return (that wasn't my case) 2.- item shouldn't be use; however the policy doesn't say "no return for used products regardless the results". Any other store would have returned it. Legally I would have had the money back. Trying to avoid further steps, I called the store manager, but instead I was transfer to his/her assistant...this woman is worst than all customer service and similar together ...She denied my return, she didn't even say I am sorry...however she voluntarily offered to send me (fedex) some samples to fix my hair....I didn't ask for: she made the offer, BUT she didn't send them, ever - I never received the samples - . Weeks later I called her, not for the samples (I am not rich but I can buy my own things). I called her because this was a matter of principles. This was a matter of self-respect (something that obviously she doesn't know about it). A compromise is only for people with integrity and honor. she made a compromise (offer) with me but she didn't keep it because she is not a person with these characters. Guess what? she insisted that she send me the products; that she has the receipt from fedex. I am not responsible for what she says...she can say whatever she wants; that doesn't mean it's true. I am responsible for what I say...I never received the samples. My credit card contacted her -waste of time-. My credit card gave me the full credit on their own (no fighting for charges: not even they want to do anything with her). I got my money which is good. I appreciate what my credit card did for me. Regardless the humiliation, the mocking, the harassment (part of this story)... I consider depending whom is coming from (not worthy but just this review )This store is not a good one...Store is what their workers are. BE AWARE!!