closed
🕗 opening times
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875, North Randolph Street, 22203, Arlington, Arlington County, US United States
contacts phone: +1 888-842-6328
website: www.navyfederal.org
larger map & directionsLatitude: 38.880751, Longitude: -77.108661
Julie Bankanella
::Why can't I just call the local branch? After spending 10 minutes fighting a computer to ask a simple question about the branch, I get dropped off of the call. This is terrible service. What year is it?
Jc F
::I’ve been coming to this particular branch for over a year. During this time I have only had great service. The staff are courteous and helpful. Unfortunately, during this time I have noticed a few “entitled” members pout and stomp their feet when they can’t dictate policy. One member became angry when the teller didn’t accept his business card as identification when attempting to make a withdrawal. Another member came in with a huge amount of soiled dollar bills for deposit and became angry when the greasy money jammed the bill counter machine. Want to guess what her profession, never mind, you get the picture. Then there are those who think and act like they can dictate the day to day policies put in place for their safety. Unbelievable!! As a honorably discharged veteran, I am embarrassed for the actions and attitudes of some of these members, whose eligibility to even be members is beyond questionable. I’ve seen less whining and crying at a daycare center. After reading some of these infantile comments, I would suggest to NFCU that they check each and every member’s legitimacy and close those accounts that should have never been opened in the first place.
Aaron Hutt
::I hope Anthony and all my “college buddies” end as tellers and security. Highway robbed without having any IDs or reason for purchase. Lemon car sold with some records hidden by company that have false dates. Way to go! Another black man that also looks latino that he’s not allowed to “make it.” Even the black teller and apparent middle eastern con artists.
Sport Proformance
::On June 1st 2021 this bank location refuses to accept my I.D after accepting it 12 times before simply because it was crack. My I.D has been the same way the past 12 times. After speaking to the manager the stated that she cannot accept crack I.D because it stated in the company Policy that crack I.D is not accepted. I asked her to provide me the company policy that states so she said " I can not provide you with that information because its an internal policy that's not written on paper and I'm telling you so that it not accepted". I told her you do know that I'm an account holder here and you and your staff have accepted my same exact I.D. before and she said yes. Mind you the teller had just accepted my I.D 5 minutes before when i made a deposit into one of my account. 5 minutes later i need to wire money to family abroad and now the same exact I.D is no longer accepted. Let's just say after many years with this bank I will NO longer come to this location and looking to go to Chase Bank. Her behavior and the way she represented herself and Navy Federal Credit Union was a disgrace and very disrespectful as well as Humiliating to me and Navy Federal Credit Union and what they represent especially when it comes to family.
Elizabeth R
::Fantastic service! I ordered a cashier's check online Friday night; it was ready the same day, so I went Saturday morning for pickup. This location is about two blocks from the metro station. Staff in the lobby were helpful directing me to the sticker to stand socially distant on the floor, and I was seen quickly by a teller. Everyone was friendly and efficient!