National MedTrans Network Inc. in Ronkonkoma

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comments 5

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  Elizabeth LeDonne

  :: 26 January 2018 12:01:51

  Worst customer serve I have every experienced. I am a Site Supervisor for an Adult Day Care Program and Med Trans has the worst customer service I've ever experienced. You are on hold FOREVER, and when you finally get to speak to someone they inevitably have to put you on hold again to speak to a different department without fail every time i call. It unbelievable. It's an inside joke when i talk to anyone who works in the industry how horrible it is to have to deal with them.

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  Anh Vuong

  :: 15 July 2017 09:21:15

  I scheduled a pickup ride for 8 AM, for a 9 AM appointment. No show. I called the line twice, but could not reach anyone. I was on hold for a total of 46 minutes, after which I gave up. Had to take my love one, who has limited mobility, to her appointment by public transportation (bus and train); we're now 1.5 hours late. I wish I can say this is the first time something like this happened, but it's not. Scheduled rides never arrive on time. I spent a great deal of time on the phone with the company trying to figure out where the ride is every single time. And most of the time is wasted on being on hold, listening to very irksome music. With this kind of very low quality service and long irritating wait times, I think it will be best for me to utilize public transportation from now on. Even with the MTA's occasional unpredictability and the difficulty of transporting my love one on and off trains and buses, it is still better than the horrendous "services" provided by the National MedTrans.

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  Terry Filkohazi

  :: 27 June 2017 18:47:59

  I had a ride scheduled for medical tests. 45 minutes later, no-show. They pair with Lyft & when I called Medtrans, I was told the driver cancelled as they couldn't "find" me! It's funny, because I've used Lyft to go grocery shopping from my home address many times. I guess this driver didn't have GPS. So, not only did I have to reschedule the tests, I had to reschedule follow-up appointment with my physcian. I'll NEVER use this company again!!

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  Holland

  :: 10 January 2017 15:20:46

  I deal with 100's of companies through a myriad of business and this is THE WORST. On average between making a call and having someone show up (they use Lyft or Uber) it's an hour. Just today I spent 1:12 scheduling, another 46 minutes confirming and a whopping 90 minutes calling for the return pick up. My elderly mother had to wait outside in 20 degree weather because the medical office had closed and these idiots could not do their job. Often someone picks up then quickly puts me back on hold before saying anything and sending me right back to the prompts. I will be sending her by cab from now on.

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  Roy Pakett

  :: 03 May 2016 09:58:24

  Transportation for my 97 yr old mother never showed up. On hold for 45 minutes to complain. Unable to schedule surgery for my mother because they are closed all weekends. We found out surgery was for 8:00am monday on Friday at 6:30PM. Could not schedule or get call back. Scheduled Dr's appoint a week prior to appoint. Reconfirmed day before- no record of my call. On hold for 30-45 minutes each phone call. Cut off after person answers twice. Horrible company!!!!