Nashville Subaru i Nashville

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kommentar 5

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  Amanda Ayres

  :: 19 May 2018 12:49:30

  Fantastic place to buy a car, however the service department is atrocious. I bought a 2018 Outback September 2017. On my 6,000 mile service they didn't rotate my tires. Their response was that it wasn't on the service ticket. So at my 12,000 I made sure it was on the ticket. Waited 2 hours for my service to be completed only to not have the tires rotated again. In their defense, she brought the tech out and asked him if he did and he said no. At that point, she offered for me to wait a few more hours and they would do the rotation. If I don't want to wait, they'll comp the service. My oil change is already complimentary so they'll comp the service they didn't complete. Seriously? Thankfully I have 1 tire that's different due to a blow out with 5,000 miles on the tire so I could tell that it wasn't done or evidently I would have been charged for service that wasn't completed. My husband all ready won't go back due to a separate issue we had with the service department. By all means, buy your car here. Just don't expect to have service work done.

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  Zach Gray

  :: 09 May 2018 14:35:30

  What a great Staff! Great work and Honest! ASHLEY HAS AMAZING CUSTOMER SERVICE! I would hire her in a heartbeat they are lucky to have her there.

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  Melissa Zimmerman

  :: 04 May 2018 09:18:57

  The customer service is unparalleled. Mackenzie, in Service, handled our recall process. She was absolutely wonderful to work with, made the experience easy, notified me of all changes and keep me updated via text. They had the recall on record, knew exactly which one it was supposed to be, told me the time frame and performed it all beautifully. Trust your car to no one else!

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  Laura Ludwick

  :: 30 April 2018 19:26:41

  The service department is very good with scheduling and accommodating my schedule for vehicle maintenance. They also send reminders which help me keep on top of it. They go out of their way to drop me off and pick me up to make this a good experience for a busy single professional. I see them spend time with other customers to be informative and dependable for everyone. Compared to other high end Nashville service departments they are the best.

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  Ivy Jenkins

  :: 15 March 2018 11:05:24

  NASHVILLE DOWNTOWN SERVICE DEPARTMENT IS THE WORSE SERVICE DEPARTMENT I HAVE EVER DONE BUSINESS WITH!!! I have owned a Subaru since 2006 and another new one in 2016. Both have been serviced at Downtown Subaru. The service Dept is HORRIBLE. They don’t answer the phone in service. Your calls go to a serve center in another state which has no way of answering any questions about your car, the work, or even if your car is going to be soon or when. I called in advance to make sure the tires that I needed were in stock and the price of the tires. I was told they were in stock and the wrong price. The correct price was $65.00 more per tire. And they were not in stock. I had to leave my car there for 48 hours for an oil change and new tires. My husband was left in the waiting area for an oil change for 5 hours and they were closing. When he asked a manager for if his car was ready. They never come got him. The car had been ready for 2 1/2 hours. This service department is a joke. My husband and I will not be back and the best of luck to anyone who uses NASHVILLE DOWNTOWN SERVICE DEPARTMENT!!!!!!