MyEyeDr. in Arlington

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comments 5

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  Jay Howard

  :: 27 March 2018 13:12:59

  Horror story incoming: Went in 3 weeks ago for eye exam, turned in my new insurance all. Got fast-tracked straight to a technician and tech-in-training for my eye check, and they talked me into retinal photography. All fine and dandy- Talked to Dr. Truong who was pretty cool. Got my eyes checked out, everything was golden. Then, as I go out to pick out some frames for new glasses, some lady screams to my Salesman dude that I'm "Not covered- exam is full price." ....Okay.. Whatever, I have Vision insurance and The place showed as in-Network.. I'll sort it out through my insurance. Get tagged with the full price of the exam instead of my normal $20 copay. BS- I know. But we're just getting started. I pick out a rather expensive pair of Frames after trying on half the ones in the store and foot the bill- around $450.. So once I get home, I pull up all of my insurance stuff, and sure enough- I should've been covered... so I call back, get put on hold... and I wait... and I wait... and then I get hung up on... and then I get a call back, saying they were able to run my insurance, and I had to come back in for a partial refund of the difference. Another hour wasted- I get told my glasses should be in within the next week or so.... Well... it's been 3 weeks, so what do you think this is about? I call after the first week, and get told I was mistaken, that it'd be another 3 days. Okay, my mistake- I don't recall hearing the word "business days" but whatever- So, then I call back again and I get told a few more days. Okay.. I get delays, that's fine... So I call back last week and I get told yesterday... *sigh* So I call back this morning after having not been called to pick them up, and I get put on hold. And then I get told I'll be called back in 20 minutes... after an hour and a half I call back. And get told they haven't had a chance to follow up and would call me back in 15.... After another hour and I half I finally get a call back telling me that someone at the Lab broke my $300 frames, and that they'll order another pair that should be in on Friday. Avoid this place, they are disorganized and they don't care about customers. Go get your eyes checked, get your prescription and your pupillary distance and order your glasses online. This place is a scam.

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  Joe Lopsang

  :: 02 March 2018 20:25:57

  Not terrible, but 2 things made me upset. 1)they made me wait 30 min past my appt time to see dr. Made me late for an appt. when I schedule and appt I expect to be seen at that time. 5 or 10 min, I am ok with. Not 30. 2) when I got bill a ton a charges where added. I had only scheduled a eye exam for new contacts. That’s all. I didn’t want this puff Test and the rest. I can do that every other year. Not every year when my vision has been perfectly fine. At least let me know upfront what is covered by insurance and what is not. I had called beforehand to clear that the exam was covered. Not cool. One good thing was dr was really nice and fast, but I won’t return. A little too mush bs from front desk staff.

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  Lakin Engman

  :: 21 November 2017 19:12:07

  My appointment was at 5:30pm and I arrived at 5:10pm, they immediate took me back to begin my eye exam. Staff was super friendly even under the pressure of being VERY busy! They handled themselves well and were polite and apologetic about having to go from me to the phones. I was totally fine with this since they were kind enough to start my appointment as soon as I got there. Definitely satisfied, would recommend an earlier appointment if you’re in a time constraint. Thanks Dr. Lee and staff!

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  Heidi Shyu

  :: 29 October 2017 00:28:05

  Terrible experience: they are so disorganized that it is shocking. I had to go in three time to get my glasses adjusted correctly. Then I ordered a pair of glasses for computer-reading. Two weeks later, I went in and I couldn't read clearly with the new glasses. They had to reorder the glasses so I had to wait another 2 weeks. I will never go there again. Worst experience that I have ever had with glasses.

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  Amy Alvino

  :: 21 July 2017 11:22:25

  I had a great visit. Excellent service from the front desk and a quick and painless exam with Dr. Tourong. I will continue to go there and send my friends and family!