My Gym Hoboken in Hoboken

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comments 5

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  Erica Liang Kennison

  :: 09 January 2018 15:10:32

  One issue is the cancellation policy. One other problem we had back in 2016 was that a couple of staff appear to be judgmental/unfriendly towards my son at the time. My son, then only 3 year old, who might have been going through emotional phrases at the time, was not participating and didn't respond to questions. They showed their displeasure very obviously on their face. My son refused to go to my gym Hoboken after 2 classes. I attempted to cancel and had to pay $115 something for the remaining session. I am not sure if these staff are still there and I hope things are better these days.

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  Svetlana Lebedeva

  :: 14 January 2017 18:21:19

  As others mentioned, their cancellation process is specifically designed to get at least one or more extra payments of $115, beyond the 12 week commitment. If you want to freeze - the freeze takes 30 days to process (there's no reason for it to take this long other than to continue to bill you), and if you want to cancel - they require that you make at least one more payment before canceling. Really?! This gym is harder to quit than adult gym. And you lose all your make-up classes if you cancel - even though they've already been paid for. My kid got sick after every class so even though he liked it (that's why it's not a one-star review), I am pulling him out during the flu season and they are literally making it impossible for me to use any of his make-up classes. I've been trying to get a hold of the owner for days now without any luck. Employees have been responsive.

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  Rose Swanson

  :: 18 November 2016 04:58:50

  I love this gym. Great layout, nice cardio equipment, great areas for stretching and doing strength training, awesome room for classes (yoga,spin, Trx). It is over priced. That's the only downfall! $70 a month with $200 fee or $90 a month with no fee. I was paying $30 a month for golds gym and they had all the same things!!

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  Khaled Dardir

  :: 21 October 2016 13:21:06

  My wife has been trying to cancel for sometime now (2 month) they billed those two month. It was a battle to get them to cancel the Autopay. There is another hurdle to get the refund for October. Keep in mind my daughter hasn't attended since mid August.... we still have sessions because they keep billing.

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  Jenny La Fata

  :: 07 July 2016 15:12:06

  Horrible cancellation Policy! We moved and were no linger in the area to attend classes and in their policy they require you pay for 4 more additional classes even if you have MOVED out of the area and cannot attend.