Music Hut in Aurora

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comments 2

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  Jena Lipton

  :: 18 August 2016 00:02:29

  I wish I could give a 1/2 star. I contacted Music Hut months ago about getting a full size cello for my son as he had outgrown his 3/4 size. Andre told me that a) my son (at almost 6 feet tall) didn't need a full size cello and b) that full size cellos were hard to come by. How is a full size cello hard to come by when you are in the business of musical instruments?? He said he would let me know when he got one in. Months later, our contract isn't up and the only contact Andre has had with me is to mail a bill. I've left messages, sent emails, put notes in the bills asking him to contact me, with no response from him. I'm beyond frustrated, Music Hut is just attempting to collect money without having to do anything. Avoid them!

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  Ann Stanz

  :: 16 August 2016 19:22:08

  Completed our contract and paid in full on a cello rental. Music Hut did not provide us with a full size cello prior to our final payment because he said they were "hard to come by." I said I didn't want to make the final payment until we had a full size cello in our possession, but he insisted we had to continue payments because we had signed a contract. One year later, he has all of his money, we still don't have a full size cello and he is now claiming we never asked for a full size cello within the terms of the contract. Very bad business practice!! He won't return our phone calls. Do not rent from this business. Get your string instruments from a real violin shop. If you search the Better Business Bureau, you'll see he did the same thing to another customer with a violin.