M&T Bank in Alexandria

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comments 5

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  Tony Hashemi

  :: 06 October 2022 14:09:11

  Hello to everyone in Virginia. This bank has the most racial employee I have ever seen in my entire life. Let’s start with the branch manager Montgomery if you’re not black he won’t even talk to you. Simple the assistant manager Rosa if you’re not Spanish she won’t even look at you. Wednesday, October 5 I went inside to make a payment on my credit card since I didn’t have my glasses so I had to take the print out and I told her I’m going to get my glasses and I will come back Rosa will help me will help me as soon as I come back Rosa moved from the lobby to behind the counter and I waited 25 minutes and there were no customer in the lobby except me. The store manager he was playing game on the computer. If you’re not Spanish or black please don’t go there because they will insult you so bad with their body language with. it happened several time with me I let it go but this time no no way in hell everyone should know what’s going on in this branch I have complained this branch three time and I have not seen Any result except getting worse. That’s my take about these people

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  Shelby Richardson

  :: 19 May 2022 21:49:50

  I just wanted to take a minute to highlight Riccy Perez! 100/100 best experience I have ever had from someone in regards to helping me. She went above and beyond her job to ensure I was actually getting help/having my issue resolved. I spent hours on the phone and even booked an online appointment through M&T and never once received a call or email back from anyone trying to help me. I randomly called this branch and spoke with Riccy who immediately stepped up and worked behind the scene to help me. M&T failed to contact me or notify me that the check they issued for our property tax had been returned. It wasn’t till I received a final notice from our courthouse about a possible lean on our first ever home, that I was made aware. It was an absolute nightmare trying to get it resolved till Riccy started helping me. I’m beyond grateful! M&T needs more employees like Riccy! I hope you show her that you value her work ethic! Because finding and keeping that great of an employee should be a high priority.

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  mohammed Al-shawabkeh

  :: 05 October 2020 15:47:42

  Absolutely despicable customer service, the spanish lady at the branch was very rude and unprofessional, she definitely should not be handling customers. She is the reason that i will be closing my account first thing in the morning. It blows my mind how this lady still has a job when every single friend of mine that banks at M&T complained about her disgusting attitude as well.

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  keani mcdow

  :: 04 September 2018 12:45:18

  I have NEVER in my banking life experience the lack of customer service as I have received at this branch. Rosie Reed is the worst bank representative her attitude is nasty & she has on more than one occasion gave me the incorrect information. I have been trying to get rid of my account and can not seems to for my account being constantly charged by a merchant I do not choose to do business with anymore. However, my issue is that since I keep receiving false information it is causing my account to keep going in the negative. Please be aware if you go to this branch that you will receive false information if it is coming from Rosie Reed.

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  C. Car

  :: 10 May 2018 17:01:35

  RUDE AND UNPROFESSIONAL The chubby Spanish lady sitting at the desk across from the teller line at the South Washington Street branch needs additional training in operations and customer service. When I asked her to verify a cashiers check I was receiving for a vehicle I was selling on CraigsList, she was not helpful one bit. She talked down to me like I was an idiot and said she couldn’t verify it and proceeded to “teach me” how a bank works, lol. I called M & T customer service and they said “no problem, give me branch number on the check” and transferred me to the branch that issued the check. Garrett answered the phone and verified the check. There was no risk to the bank of loss. It was so easy and and simple - it was a great opportunity to make a good impression on a potential customer.