Missouri Sewing Machine Company in Kansas City

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comments 5

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  Kathy Taylor

  :: 12 March 2018 23:23:22

  Their staff is so helpful, frequently can help me over the phone! I'll never go anywhere else!

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  Mary Collins

  :: 20 February 2018 16:48:44

  I did a dumb, but minor thing to my Janome NQM. I had tried to handle it on my own and was unsuccessful. But I called before I took my machine in, and they gave me some troubleshooting advice over the phone that worked. They could have told me to bring it in and pay to have a repair, but the staff had a short chat (I could hear it over the phone), and told me something to try without a service call. I'm so pleased with my experience, from purchase, to free info class, to this. It wasn't a big sale for them, but $600 was a pretty big expense for me. I'm glad I bought from them, and I recommend them to anyone I know who needs a machine.

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  Nancy Wallace

  :: 05 January 2018 13:23:10

  I wish I could say my experiences here were wonderful. I brought my machine in for a repair estimate. Just as it says on the website, the man in the store said this would be a free estimate and they would call me when they had more details. After 2 weeks, and no calls, I called them and was advised, "Oh no, we can't fix that." When I picked up the machine, I was charged $80. I asked why was there a charge and was told this "was for 2 hours of my time and a part I installed." So folks... 1. Estimates are NOT FREE, 2. Although their website and staff say they will call prior to making a repair that will incur a charge, there a be no call, and repair charges will apply, 3. Although their website says they can repair all machines, this is an exaggeration. 4. Even though you leave a valuable machine in the shop for weeks and you actually PAY for a repair completed during a Free Estimate, you may leave with a machine that still does not work, because no one there has the knowledge to make more complex repairs, nor the courtesy to pick up a phone to consult their customer as they promised. I wanted to hope this was an easy oversight, but last year I ordered a part for an older machine, which they said they had in stock and after months of calls and inquiries, they advised they were too busy to locate the part and they didn't know when they would ever have the time. I never got a call back and never did get that part. Seems to be a pattern. If you're buying a $5000+ machine, they will probably find a way to help you, at least that's how it seems. They do have wonderful machines and stock, which you could buy on Amazon with the same level of service....none. I thought I was going to the very best. Disheartening. Update: 1/1/18 Opened up my machine power supply/control board for the first time since I received it back from MSM, (for a consult with an electronic engineer) to find the CAT 50 cable end had been cut off by MSM. I am blown away....

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  Linda Canida

  :: 12 September 2017 13:53:20

  Very friendly, helpful staff. Well stocked with Janome and Baby Lock machines, sewing, embroidery, and quilting as well as all the goodies to go with them except fabric and batting. They maintain and repair all brands and age of sewing machines. Just have to get on the machine and finish up my room full of UFOs!

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  Sherri Noble

  :: 05 August 2017 16:22:31

  Mo sew is the best... customer service is always to notch! Whether buying a new machine, the one you have has issue (even when I did it), or wanting to learn a new technique Missouri sewing machine and the staff are the best! Thank you everyone for your support.