Midtown Hotel New Orleans en New Orleans

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comentarios 5

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  angelyna valdez

  :: 31 March 2018 09:32:14

  Wish I could give no stars. No hot water. Guy said it was the pipes, one woman said NONE of the 8 rooms she checked had hot water, second woman at desk later on said "oh the water is still cold?" No one bothered to tell us when checking in. Place is under construction. Lamp was falling apart. Sketchy area and parking lot. No manager on site any time we were there. We complained to our booking company and the manager straight up lied on the phone saying she went to our room 10 min after we left and there was hot water. She wasn't even there the entire time we were there. Don't stay here.

• en

  Jolie Hartmann

  :: 26 March 2018 17:42:06

  I wish there was an option for no stars! I booked our room weeks in advance and let them know that I would be checking in very late (after midnight). I even called them the day that I was coming into town to verify that it would be okay for me to check in that late and even gave them my name and verification number. They told me that it would not be a problem. So far so good. So we check in around 2am and our key doesn't work. It's fine...it happens. So I go down to the front desk and a female employee gives me another key. Doesn't work. So then a male employee (turns out to be the one who answered earlier and told me that checking in after midnight is fine..he even remembered me!!) tells us that they are completely booked and will have to put us in a room that is in the process of being renovated. He apologizes over and over and promises that we'll be put into a different room in the morning. So that night one of us goes in to take a shower and there is NO FAUCET. There's literally just a hole in the wall where water spurts out. Now there are four of us and we do not have time to all take baths. I mean, come on. I go down first thing the next morning to get out promised room and there is a different employee down there named Melody or Melanie. She (while texting on her phone and being just very rude) tells me that they are still booked and there is nothing she can do. She stated that her manager would not be in till noon and she was unable to call her beforehand. A little while later, my friend tried to confront her about this and the worker raised her voice at us and rudely told us that there was nothing she could do. Just terrible customer service. So we feel super gross, but try to make the best out of NOLA. Finally at NOON she calls with a room for us and wants us to leave what we're doing to come exchange the cards. I politely ask if she can just change it in the system since we are out sight-seeing and she stated that she could. Not sure why she didn't offer that in the first place. Our new room was fine, but they gave us one towel for four people and when we requested another stated that they didn't have any. This place seriously needs some new management. I have never had a hotel experience this terrible.

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  Anna M Mendoza-Bouldin

  :: 16 March 2018 15:09:15

  I can not even give a star rating. My experience at Midtown was awful. It was late when we checked in 1am and by 6:30am we were horribly disturbed by banging, wet/dry vac., loud music and people talking very loud from the room I went up stairs to check to see what was going on and the whole 4th floor is under construction. The work crew was painting, drywalling hammering nails and basically doing their job. The problem is at 6:30am trying to sleep customers are NOT happy customers. The room it self was not very clean and when checked in, the front desk person was very RUDE! All to say, NO STARS for you, not even the 1 to place this post.

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  Jessy Zaldivar

  :: 05 March 2018 10:13:52

  The place is under renovation, which it is badly needed. The service was very nice and attentive. The price it is cheaper than most hotels, but until the renovation are finished a hostel or the extra money on a hotel is a better option.

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  Karina bu

  :: 28 January 2018 05:01:06

  The people at the hotel were really nice. However, we didn't know the hotel is undergoing some serious renovation (it needs it). We only stayed for a night so we just dealt with the old and smelly carpet and room in general (they haven't remodeled the room we stayed in.) The bedsheets were clean and the bed was comfortable. I hope they get to remodel and do better.