Mid State Door & Window Co w Nashville

🕗 godziny otwarcia

komentarze 5

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  L Rieke

  :: 28 November 2017 11:05:53

  Exceed expectations. Honest and reliable. Customer service focused and excellent at solving challenges. Not a 2 for 1 television sales operation as Wayne, Rick, and their team are top notch in all respects.

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  Wilbur McDougle

  :: 19 September 2016 16:09:27

  I agree with the other most recent post. The woman who answers the phone is VERY snotty and rude. I got storm windows from them a few years back and paid A LOT of money for them. I called recently to inquire about repairing one of the windows that had broken, and was quite rudely informed that there was no warranty whatsoever on the windows even though I never asked about a warranty!!! I was simply calling to get a price on repairing the window, but the lady cut me off and totally put me off before I could say anything at all. Additionally, the problem I had with one of the windows probably should have fallen under some kind of warranty but was told it didn't (they use very, very cheap glass). What bothered me more, however, was the way I was told. Instead of offering me some type of a solution, the lady was rude and obnoxious about the whole thing. I ended up hanging up and going with another company. I wouldn't call them again for anything. In fact, if they were the only window and door company in Nashville, I'd go with an out-of-town company and pay more money just to avoid these idiots. This company is useless, and the lady that answers the phone is clueless. She should get another job, because she obviously doesn't like the one she has now.

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  Phyllis Ahlman

  :: 19 August 2016 00:13:41

  Something has obviously happened with this company since the earlier reviews. I have two large windows on either side of my fireplace with broken springs. I am trying to get my home ready to put on the market. Over six weeks ago, I took the broken spring into the shop and they said they would have their repairman come out and he would call me. Two weeks later, I called....they said they would notify him. Another two weeks passed and no call. I called them back and they said he would call, and when I reminded her that six weeks had passed with not even a call to set up an appointment, the woman at the desk got snotty. So, here I am nearly TWO MONTHS out from first going into their store.......their customer service sucks. Can't say anything about the rest because they have not done any work. If I could give them zero stars and still post, I would.

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  Garth Fundis

  :: 10 August 2016 16:46:54

  I can only describe my experience; we replaced jam liners on 22 windows that wouldn't stay open (springs disconnected). These folks are SOLID!! Rick (owner) and Wayne (sales) went the extra mile on my behalf when the manufacturer did not deliver in a timely manner. Delivery and installation once parts were in; top notch and personable. They'll be my first call if/when there's a next-time! *read "about us" on their website...it's true!

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  christa schoenbrodt

  :: 20 May 2016 22:58:25

  Very dissatisfied with this place despite the recommendation from a trusted source. Firstly, the woman at the front desk was incredibly rude. I was having the rollers for a screen door replaced upon her recommendation that the old ones were the cause of the door continually coming off the track. I paid the quoted cost before the repair done and was told I'd get the call when it was fixed and ready to be picked up--I never got the call. Over 2 weeks later I showed up and the repair has been done and I was told I had to pay an additional fee making it twice the original cost. I had no choice but to pay it if I wanted the door back. I took the door home only to find it's still not working. It seems the rollers didn't need to be replaced after all. Anyway, my particular experience was not good at all and I wouldn't recommend this place to anyone I know. I'd take my complaint back to them but the woman at the front desk was so rude the first time, I seriously doubt she will be any different. Too bad. I'm a very loyal and forgiving customer when I'm treated like my business matters.