Mattress Firm Tropicana Centre in Las Vegas

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comments 5

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  Jason Stone

  :: 10 March 2018 17:52:54

  The salesmen was great helping me fix a,problem. But the store is way overpriced for garbage mattresses never I repeat never go to Mattress Firm for anything.

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  Leo Lowenthal

  :: 01 February 2018 15:15:55

  A little more than two years ago my friend was sold a mattress (we believe their in-house brand), box spring, and a "special" (i.e., expensive) mattress cover by an overbearing saleswoman. (Please note that the one thing she didn't sell her was a new frame.) After a few months the bed started sagging. Unfortunately, we were out of their not-so-free exchange period, and were told our only recourse was to file a warranty claim, which we started to do. However, their warranty claim requirements are very stringent, and we didn't quite meet them. So, being on a limited budget, and still paying for this mattress, we just kept it, hoping it wouldn't get any worse. It did. So, now meeting their strict warranty claim requirements, we filed a claim. To do so, we had to take photos of everything, including the frame, and forward it to the company. We were just turned down, stating that the frame didn't meet their requirements. As I mentioned before, the lady didn't push the frame, nor did she inform us that a "deficient" frame could void the warranty. When I tried to speak to the Regional Manager, they were very secretive, and less than helpful. As there are other companies out there, I would definitely recommend going elsewhere.

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  Jimmy B

  :: 10 July 2017 11:57:27

  They have a good selection we did finf something we like customer service was great and the whole whole process was good

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  BeYoutiful Natural

  :: 22 April 2016 22:25:20

  Great store..great prices. Awesome customer service. Received a discount on a bed we loved. Beds were delivered on time. No complaints....would definitely buy from Mattress Firm again.

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  Scott Hunter

  :: 11 March 2016 15:59:24

  The ladies in the store were great. Got a good deal on bed. They said they were giving me a deal on delivery fee from 79.99 to 49.99. Since I know how to read I read 79.99 is same day delivery. Since I couldn't get delivery until later in week because of hectic work schedule it was 49.99 regular. So wasn't a deal but you know whatever. The buying it was a very painless experience. But once they had my money all professionalism went out the window. I had my delivery day set for Friday since that's only day I'm home during their delivery time. I go to office in my complex to pay rent but my mother was at home. She heard doorbell goes downstairs no one there. 6 mins after I missed a call from a number I call back and get no answer. Get to door notice that there's a note stating I missed bed delivery guys. I call the mattress firm I bought bed from, they said there's no way to get bed today. I can get it tomorrow. Seeing how Friday is only day I'm home during delivery time I'll have to wait another week. But really what upsets me is the manager Lyndsay tried acting like its my fault. Said I should've been here. But someone was here they answered the door. Delivery men didn't even wait long enough to see if someone would answer. Pay $800 for a product, and professionalism and them doing right by their customer wasn't a big priority. Very nice and professional when trying to get your money. Once they get it. Good luck. I won't be a return customer to mattress firm