Mattress Firm New Hyde Park in New Hyde Park

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comments 5

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  Lawrence Robertson

  :: 20 May 2018 15:56:47

  One of the best customer service experiences I've ever had. Ken helped my wife and I find a mattress that suited both of us. He was extremely patient, took the time to explain everything, and really cares about making sure you know more about sleep than you did when you walked through the door. Ken really knows how to treat a customer. We couldn't be more pleased with our new bed and will be sending everyone we know to this Mattress Firm to see Ken if they are looking for a new mattress!

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  Corey G

  :: 24 April 2018 14:50:30

  Living in New York I can say that good customer service is hard to find and normally I don’t leave reviews but great service deserves recognition. On Saturday April 24th me and my girlfriend walked into Mattress Firm looking to get a general price on a mattress and box spring and that’s when we meet Ken. After asking if we need help right away, Ken began explaining the color code system on the beds which matches different levels of firmness ranging from soft, medium and firm. After asking a few questions about sleeping positions and comfort level he offered us a few different beds to lay on and try out. Ken was really persistent in trying to figure out which bed would suit us. Unfortunately, the bed we fell in love with was no longer in stock and would take more than a week to get resupplied, Ken however offered up an alternative and was even able to save us money on a platform and mattress combo. Long story short I’m very happy with the service and the bed, it’s very comfortable and has been the best sleep me and my girlfriend has had in a very long time. I appreciate the good customer service and will be referring the place to anyone looking for a new bed. Thanks Again, From Star & Corey

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  Rachel Poblete

  :: 20 March 2018 02:59:40

  I purchased this mattress and also ordered the motorized bed frame on President's day weekend at the store of New Hyde Park, NY. The sales rep Alexia Barrow was AMAZING. She knows her products. She explained everything perfectly including body mechanics. Being in the medical field myself, I was pleased to be working with an associate who knows the importance of posture, positioning and comfort. She was very patient with me and even told me to slow down to truly get a feel of each mattress I tried. It's been over a month and I am happy to say this mattress has done wonder on my back. Less pain and better sleep. Only sad thing is that the sales rep Alexia was helping out for the holiday weekend. Her home store is Plainview. I'm lucky I walked in when she was there.

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  Nadia Yamin

  :: 30 December 2017 16:17:16

  Very good service provided. The salesman suggested us a better mattress than the cheap one we were looking at. He stayed up late in the office just so that we could buy our mattress and he made sure that it got delivered the next day. He even called us after the mattress got delivered just to ask if we are satisfied with our purchase. We got beauty rest memory foam mattress at half price because of a weekend discount deal.

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  Amie

  :: 26 December 2017 11:00:33

  Ken thank you so very much for making our mattress purchase absolutely perfect and worry free. We purchased awesome pillow top mattresses for a great price, and they are great, so comfortable omg! He went out of his way to make sure we were 100% happy with everything, even called to make sure everything was great after we got them at home. I can't thank you enough Ken you're the best!