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8615, 4th Avenue, 11209, Kings County, New York, US Соединенные Штаты Америки
contacts phone: +1 718-491-5195
website: stores.mattressfirm.com
larger map & directionsLatitude: 40.6221868, Longitude: -74.0283709
Alison Lopez
::Drew was very informative and patient while I picked out the mattress that worked best for me! Great customer service and kind to others while people walked in- willing to help all. Very great experience and I left with a wonderful mattress, thanks to Drew!
steven pacitto
::We went to Mattress Firm for a queen size mattress and box spring. We were helped by Drew, who is very knowledgeable,helpful and courteous. It has been a great experience. We highly recommend that you visit the Bay Ridge store if you need a mattress, and don't forget, ASK for DREW!
Bryant
::Went to the store and spoke to Alex, in the beginning he was helpful, but when we got to sit down to talk about the price things changed a little. I was told to leave a good review for an "extra discount". Which at the time I did since the experience that far was okay. After looking at his system he gave me a price that seems like it was a great discount, I asked for a printed quote because i wanted to do my own research and check reviews on the mattress at home. After this he got extremely pushy and loud. He started trying to convince me that this was the best price and if I wanted to research to do it there and in front of him. When I stood my ground and told him that I would return once I did my research he just got plain rude. I asked for the final price since he wouldn't give me a quote, he said " you are not ready to buy, come back when you are ready" to which i responded I am ready but i wanted the final price, he said "eight hundred" I asked if that was 800 even and he looked at his computer and gave me a 831 price. Without being rude like he was I left the store and did some research at home. I found the mattress online for a little over 100 dollars less with free shipping and had a more pleasant experience. It is almost like he was just trying to make the sale knowing you could get it cheaper online. I am just writing this review to help people when they are shopping for a new mattress like I was.
Cerno Accounting Group
::The customer service here is top rate. My wife and I bought a mattress from here and unfortunately didn't end up liking the first one we chose (Goldilocks effect). We were able to exchange the mattress (they have a generous exchange policy) with one that better fit our sleeping preferences. We were first helped by Jeff who was very helpful and knowledgeable. When we returned the mattress we were helped by Joe. He was professional, knowledgeable and very apologetic about not getting the right mattress the first time. He helped us pick a mattress that better suited us, and cut us some breaks with the return fees. Even though we didn't get the right mattress the first time, both sales reps were helpful and knowledgeable.
No need 4 Introduction
::Came to see Jeff off of a recommendation from a family member. I'm glad I did, I had no idea what I was looking for but Jeff made the process very easy for me and showed me a range of choices in my price range. It's been 2 weeks on my new mattress and it's the most comfortable one I have ever purchased. Please go see Jeff he'll hook you up with a comfy bed!