Mass General Brigham Urgent Care - Cambridge | Central Square i Cambridge

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kommentar 5

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  Whitney Joacine

  :: 03 April 2023 18:50:14

  Woman at the desk who has very short hair was extremely rude! I too work within the medical field and never have I ever experienced such disregard for patient care from a medical professional. Seemed as if she didn’t even want to assist or be there. It took the woman at the front more than 30 minutes just to check in ONE patient. To the point other patients were leaving to go to a different facility and advised I do the same because of her attitude and wait time. This location needs to do better and go over HIPPA and quality patient care with their staff. If I were you I’d go to the facility in Woburn. Wonderful staff there.

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  Bella Bennett

  :: 27 January 2023 14:56:43

  The nurse practitioner that saw me, after a 2.5 hour wait, was condescending and I felt talked down upon. I left feeling dejected. I've always thought that if something feels wrong, you should get it checked out. This provider seemed to interrogate why I even bothered to come in. Complete waste of time. I have gone here on multiple occasions in the past and was treated with respect, but after today's visit I will not be returning.

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  Claudia McCarty

  :: 11 January 2023 11:24:18

  I visited this Urgent Care for a walk in appointment. Waited ONE HOUR to be seen - Detail: I was the only one in the waiting room. After being called, nurse was rude and asked me to wait in the exam room for her to call me on the phone to ask about symptoms. She closed the door and left. I waited 15 MINUTES for her to call. When I opened the door, I heard three nurses doing nothing, talking about their personal lives. I simply left the urgent care and went somewhere else. Horrible place. Never going back there.

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  SNH

  :: 10 October 2022 11:17:12

  They need more providers staffed at this location, there’s too much demand for just one provider and 2 nurses, it’s not fair to the staff or the patients. I visited this urgent care 2 times for urgent issues - a burn and an allergic reaction. Staff were extremely nice and are thorough, but the wait times are absolutely unreasonable. Both visits were a 3-4 hour experience, with the 95% of the time just sitting waiting to be seen.

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  Nasrin Marzban

  :: 25 September 2022 16:36:13

  Yesterday I visited this facility with a 4 day fever and pain. both the check in assistant and the PA C were condescending and didn't listen and cut me off continually. After answering all the questions of all my medicines and why I was there the second person came in and asked all the same questions in same condescending manner. I have been treated at another urgent care facility before where I was treated professionally. They listened carefully and with compassion. Being sick and in pain is bad enough and being treated this way not what was needed .