Lone Star Lube Express en Euless

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comentarios 5

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  Aaron Betts

  :: 02 June 2018 11:35:27

  I read all the great reviews and decided to come here. Big mistake!!! I came in for an oil change and to have a turn signal replaced (fairly simple I thought) when they told me it would be $100, I thought it to be a bit pricey, but whatever... But then when I got in my car I noticed my tire pressure monitor was now on. When I brought it to their attention I was told it's probably just a sensor issue it'll go off soon... So I started driving home and noticed my clock was off. Reset that no big deal. When I got home I noticed my key fob didn't work, and doors didn't lock... So I called (this is now 6:15pm. They close at 7) no answet, left a detailed message about what was going on. As I went out with my family that night I noticed my internal lights didn't work... You know what's fun??? Getting in and out of a vehicle at night with a 10 yr old, 2 yr old and 1 yr old in at night with no lights... Now, I cant tell you exactly what time it is, because every time I turn off my car, my clock resets completely... Now we come to the good part. I get up on Saturday morning, early to come get my car fixed. Drove 20 minutes to come back to this place. First I was told it sounded like an electric problem, and they can't help... But then after ward the guy from yesterday (I wish I had names) recognized my car and said you're the guy who left a message yesterday... (Now wait... You listened to my message and didn't call me back??? What good business does that? "Oh we got the message that we messed up something let me not respond to make it right...". So it gets better... I was told one guy was working on my car then, they switched in the middle of changing my lights and, they don't know what the other guy did... (I didn't know what to do with that info) so another person looked at the car, called the guy who was working on it yesterday and found it was a simple blown fuse... This fixed the problem of the clock, the lights, the door locks, and the tire pressure monitor. So I thought I won't give them this negative review no harm no foul... Whatever. But as a drove toward my home, I attempted to turn the radio on... Guess what??? Now that doesn't work. My Bluetooth, CD, AM/FM... Nothing. Sooooooo I turn around and come back. (It is now 10am. I know this because my clock works again... Yaay) and when I pull back up and say, hey my radio now doesn't come on. You fixed all the old problems, but now there's a new problem... I was told to come back after 12:30 when the original 2nd guy that was working on my car gets in... No apology, no empathy, just come back later. Then he says "I have other customers, so just come back"... So I figure I'll take this 2 Hours to write reviews about my experience since you don't care enough to fix the problems you created. If you have an option... Don't go here. Clearly they know nothing about cars, or good customer service. They seem friendly and conversational, but they truly don't care. You can tell a lot about a place in how they handle their mistakes. And lone star failed miserably. DO NOT COME HERE!!!

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  simplicity469

  :: 01 May 2018 10:42:02

  This is the only place I will go. I just moved and I still drive the 10 miles to come here. The service is fast and reasonably priced. The employees are professional, friendly, and honest. They are also very knowledgeable about the different cars and features. Didn't know I could program my car to remind me to get my oil changed! Now they set the reminder for me everytime I come in.

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  Antwoine Smith

  :: 23 April 2018 10:34:12

  I have been going here for 4yrs and the serve is always great. The owner has even fix my hood for free. Thank all of you guys for everything you have done for my family and myself.

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  Eddie Woodal

  :: 04 April 2018 09:56:18

  Reasonable prices, fast, and won't rip you off. They never try to upsale you, they actually try to save you money. They performed a transmission service for 1/3 the price of the dealer and it took a fraction of the time. I stop for service when I see the old Toyota sitting in the parking lot. That's a damn good service mechanic. Thanks guys!

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  Shantelle Reynolds

  :: 24 March 2018 09:18:01

  This is the best place i have ever been too. I got there at 756am they open at 8am pulled my in and i was out of there in 15min. I got an oil change and an inspection. & They didn't try to sell me everything under the sun. They were so polite! Great business