L'OCCITANE - SHOPS AT BOSTON LOGAN AIRPORT, MA in Boston

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comments 2

• en

  r gagne

  :: 10 September 2016 13:24:33

  Nice selection

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  Ryan Mitchell-Specht

  :: 03 September 2013 14:39:53

  I love L'Occitane's hand cream and have used it for years. My boyfriend, unfortunately, is very allergic to coconut oil, and the coconut oil used in their most popular line of hand creams made his hands irritated and itchy when I used it and then held his hand. I stopped by this store, hoping to find a similar cream (I love lavender!) that didn't use coconut oil. The store was empty of customers, with two sales associates working. I asked the first associate if there was a version of their lavender hand cream (I was holding the tube to show which one I was talking about) that didn't have coconut oil, as my boyfriend was allergic. She rudely responded "It doesn't have any coconut oil, it's lavender." I pointed out coconut oil, clearly marked on the ingredients list on the back. She grabbed a tube in disbelief to look herself, while the second associate kept insisting that there was no coconut oil. I asked if they had *any* lotions without coconut oil, and they both said, with a great deal of indignation, something to the effect of: "I don't know, there are hundreds of ingredients in the lotion, how should we know?" Zero offers to look this information up, or ask someone more knowledgable. Zero knowledge about one of their most popular product lines, and the kneejerk reaction of both sales associates was to lie to me when there was a serious allergy involved! Terrible place.