Lids in Garden City

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comments 5

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  David Russel

  :: 08 June 2018 07:45:52

  Best place for hats

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  Donna Goldstein

  :: 24 July 2017 20:27:45

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  Marsh & Lex

  :: 29 December 2016 17:04:37

  Associates do not know how to correctly refund a customer. If the deal was buy one get one half off and I purchased two hats one $24.99 and the other for $22.00 which came out to $11.00. Why is it that for the $24.99 hat I am receiving a lower amount of money back if that's the price I paid. Why is $10 being taken away from a customer? Not my problem that they cannot handle math correctly. Terrible customer service from this store do not recommend! They won't handle returns correctly and won't give you the correct money back. The customer should not be penalized for returning a hat that they paid for.

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  Spaw Pet Salon

  :: 01 September 2014 10:24:21

  The employees in this store make it impossible to shop there. They flat out REFUSED to sell me a lids membership by itself. They told me I had to purchase additional items, that I couldn't just buy a lids membership. So I looked around and there wasn't anything I wanted. I called lids customer service and they informed me that the employees were lying but offered no additional information on why their employees would refuse a customer service. They need to restaff, or I will never shop there, or any lids ever again.

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  Ariel Marte

  :: 22 March 2011 19:43:42

  Yea, I'ts just a hat store but if you want professional, courtious, customer service at it's best get your regular and custom made stuff at this place. had a hat custom made there and it didn't come out right. Daryl, the store manager was more than willing to re-do it for me with no problem. the staff is friendly and helpful. A perfect example of how customer service should be.