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37, Newbury Street, 02116, Boston, Suffolk County, US United States
contacts phone: +1 617-437-1070
website: local.lenscrafters.com
larger map & directionsLatitude: 42.352287, Longitude: -71.073059
Kai Chen
::Why would you guys try to sell me $350 lenses that had issues and a $340 scratched frame that was on display? Don't treat people like that. we do respond.
Avik Jain
::I have been a customer of Lenscrafters in Canada and the USA for 15 years. A female store market manager of Asian descent was incredibly curt and rude to my girlfriend who was inquiring about obtaining a new pair of glasses and new sets of contacts. Despite the fact that my gf had a prescription done less than a month before we walked in (from a very reputable medical facility in Doha, Qatar), this employee repeatedly asked with a smirk, "where this place is," was dismissive of questions regarding price, and refused to even look at a student insurance form. She eventually (reluctantly) quoted a price of $400 dollars - not including $150 for an appointment just to get a contact prescription - even though she was presented with two perfectly valid prescriptions! I do not know if this was a racist encounter, or just a very cruel person having a bad day. Regardless, we will not be returning to this store. Better to go to a place like Kenmore Optical, where people actually seem to care, or to try out another branch of Lenscrafters.
Sean Jung
::A lady who works here was very rude and rushed the repair work for my glasses. I was not surprised when my glasses ended up being worse than before. Will make sure I never go here again.
Cog nomen
::Thank goodness for how well-managed this place is! Between the efficient, optician to the patient, knowledgeable staff on the floor, I was able to get a pair of reasonably-priced glasses lickety-split, after breaking my old pair just prior to a trip. They didn't carry either of the brands that make ultra-lightweight frames I can wear for prolonged periods, but since they are by small companies independent of the umbrella that includes most chains and brands, that wasn't a surprise.
Emma Lazaroff
::This place has the best customer service I have ever seen! I went here with my best friend during my visit to Boston 3 months ago because she needed a new pair of glasses, and the staff were incredibly sociable, genuine, and helpful. One of the staff members even cleaned my glasses for me and gave me some towelettes to bring back home, and I didn't even ask. They all clearly knew their stuff and were so informative and honest, and they weren't pushy or annoying at all. Plus my best friend loves her new glasses! I highly recommend checking this place out if you are looking for new glasses.