KOKU Armonk i Armonk

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kommentar 5

• en

  Mark E

  :: 14 May 2018 12:49:01

  Food and service are very good. It is rather expansive, though.

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  Heather Kelly

  :: 27 April 2018 17:47:39

  KOKU is hands down the best upscale Japanese Restuarant in Westchester! The food/sushi has generous portion sizes, the drink menu has a good variety of cocktails, and the ambience has a fresh vibe. Also, the management and staff are extremely friendly. They go out of their way to make us happy and provide a personal experience. Plus, it's conveniently located less than a minute off route 684. I highly recommend checking KOKU out.

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  EJ Flynn

  :: 29 March 2018 12:09:16

  I am updating my review of this restaurant based on a recent experience. I am a business person, I specialize in branding and marketing. A big part of a successful business is public relations and taking care of your customers. I have had instances in the past exactly like the one that took place here. I have taken care of and have been taken care of properly in these situations. In this situation, the owner of this restaurant did not handle it properly. He has not only lost me as customer, he has strong advocate. Prior to this incident I had what I called KOKU Day. Everyone in my office called it that and would often partake in KOKU Day with me. At least once a week or whenever I was in the area I would order my lunch from KOKU. Their 3 roll sushi lunch special price truly can't be beat. My office even had our Holiday Dinner there. We loved KOKU. The food is top notch and up until that day, their service was too. Now, I will NEVER eat there again and I will make sure to tell anyone and everyone who will listen that they shouldn't either. The way I was treated by the owner was unacceptable. Things happen and if you want to do business properly you should absolutely do right by your regular customers. I ordered online and something happened with the online ordering site. I was charged but my order didn't go through. I called and ordered over the phone. I went to pick up my food and my card was declined again, but I was still charged. Despite my asking them not to run it again they did and I was charged a third time. Clearly there was something wrong with either my card or their system. Either way, my lunch was there and ready for me. What I thought would happen was the owner would come out and say no worries, we can work it out next time or some kind of good will attempt. Instead, I was made to feel like a criminal, like I was trying to get one by them. Something similar happened to me before at another restaurant I frequent, Gin Ban in Mamaroneck. After finishing a lovely lunch with my daughter, I looked in my wallet and my credit card was not there. I remembered where I had left it and was mortified to have to explain. The owner Tommy told me not to worry about it, this one was on him. I came back an hour later with my card to pay and he insisted I not worry about it since I am a regular customer and I have sent so many people to his restaurant over the years. Maybe I'm wrong, I know if the roles were reversed how I would have handled it would not have been to make one of my regular customers, someone who buys from me once a week, feel the way I felt. It's a shame because their food is really very good. I will miss KOKU Day but I will NEVER give my money to someone who runs their business that way and I don't think anyone else should either.

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  Robert Schyberg

  :: 09 March 2018 19:50:53

  Sake selection is top shelf. Wonderful service and delightful presentation. exquisite complex layers. Recommend warm spinach mushroom salad. Blue crab quesadillas. And try something new. Just because it won't kill you, and it might surprise you.

• en

  Doug Winston

  :: 03 March 2018 17:53:01

  Excellent. The quality of the food was excellent. Fish is super fresh and flavorful. Service is great and the wine list is top notch. Prices were competitive with what we are used to paying.