KFC in Raleigh

🕗 opening times

comments 5

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  R J

  :: 12 April 2018 13:04:01

  If there was an award for being the slowest drive thru this place would get it.

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  Gin Renko

  :: 11 April 2018 13:14:28

  If I could give zero stars, I would. Arrived today at 1221. Ordered the K5 $5 fill-up, which comes with a leg and a thigh. I asked to switch the thigh to another leg and was told that I couldn't do that. Now, I eat at KFC frequently and I am ALWAYS allowed to switch this out no problem. I've even done it at this location, twice, in the past 2 weeks. I am told that I can order it separately....at a cost of $6.99. Uh...no. So, I get the manager on the horn who tells me that it's the franchise owner who won't let them do that. Whatever. We make a deal and I agree to pay an extra dollar to get what I want for today. When I got to the window, the girl repeated my order to me incorrectly. When I corrected her, she said "Whatever." I asked her name, she refused to give it to me. Then, she got mouthy and the manager had to come PHYSICALLY remove her from the window. Her name is Kita, as I found out later. While I was asking the manager for the contact information for the franchise owner, I hear Kita continuing to run her mouth, using profanity, including the 'F' word. When I told the manager that I didn't appreciate that, Kita piped up and told me that she "wasn't even talking to you," as if that someone excused her terrible behavior. Again, the manager physically pushed the employee back into the kitchen area to get her away from the window. She gave me a hand-written phone number on which the word office was written. The time was not 1249...28 minutes after I got there. I called the number immediately and discovered that the manager had given me a fake phone number. So, I called KFC corporate and am waiting on a call back from both the franchise owner and district manager. I will also be checking my credit card since neither Kita or the manager gave me a receipt. Obviously, I will find somewhere else to eat.

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  Reshena Johnson

  :: 06 April 2018 20:44:19

  The drive-thru was a 25 minute wait. Stuck 3 cars back we couldn't get out of line because of the set up of the drive-thru. We called inside- no answer. We will never go back to this KFC again. We were late returning to work on our lunch break.

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  Wakefield Family

  :: 11 December 2017 20:27:59

  I called ahead to give them time to drop my 16 piece extra crispy, lady said give them 20 mins, showed up in 15 and they said it sold 10 minutes ago, what?!?! Are they selling raw chicken? This place is a joke! Went to the one 3 mins further away (1221 new burn ave) ready for order no wait time.

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  Crystal Epps

  :: 28 November 2017 15:57:26

  I originally came in a few weeks prior and got all the way home & my order was wrong. I called was put on hold(the phone was sat down for about 5 minutes) and was told to come back. I really didnt want to but I came back today anticipating it being a rough process to my surprise Nothing but good things!!!Ms Annette replaced my meal her customer service was amazing and i left smiling. Thank you Ms Annette I was dreading coming back but now i will most definitely be back. I appreciate you listening and getting me squared away. Have a wonderful day and I will see you soon.