Kay Jewelers Outlet in Grand Prairie

🕗 opening times

comments 5

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  Isaac Gomez

  :: 22 May 2018 18:47:21

  Well if only the staff would communicate with each other as a TEAM I would of rate this 5 star. The people that helped me and wife are awesome. But somewhere in the line the proper training is a defect. This is the second time that it has occurred in two different locations. When we pick something out and that's reserved for me or my wife and they say it'll be here when your ready to pick up and show up and someone there sends it out for a different store for another customer or they claim it a discontinue item is not doing business right. If I dropping 8k to 10k for my wife or myself on a ring. I expected to see the results done right. If this happens again. Then... my BUSINESS go else where.

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  melissa carr

  :: 26 December 2017 10:50:01

  They never open on time. I made sure I looked at the website for store hours before I came this morning because it's cold and rainy, it says they open at 9am. But when I got here at 9:45 they are still closed. Either they need to get here earlier or management needs o he changed. We come here for all of our Jewelry needs and have been customers for years but that is about to change.

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  angelica Martinez

  :: 23 August 2017 19:32:41

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  Stephen R

  :: 18 May 2017 11:41:50

  I will never buy anything from this place again. The customer service here from the "manager" Angelo is the worst I have ever seen. Took my second purchase of Diamond Earrings to get fixed for the second time before they noticed they had sold them with the backs bent. I took them in 4-28-17 with a promise date of 5-9-17. I called 3 days later after the promise date no problem. They then tell me not till the 18th which again was no big issue till the "manager" Angelo hung up on my wife after she inquired why the delay. I couldn't believe they just hang up on paying customers that had questions about the faulty merchandise in the first place. I had to call myself before I was informed they were ready for pick up after they said they were going to call me. Terrible place to buy expensive jewelry. Awful customer service. Canceling my Kays card.

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  Joanna Carrasco

  :: 22 September 2016 21:11:25

  The sales associates there are very rude and not helpful at all. They seemed bothered when asked for help.