Kay Jewelers in Stamford

🕗 opening times

comments 5

• en

  Warren Williams

  :: 28 February 2018 14:37:43

  Exceptional service Andre out did himself and as a result I have a very happy wife. I wanted something great and reasonable and he delivered.

• en

  Dawn Morales

  :: 22 February 2018 09:58:53

  I've been a customer here for about 3 years now I originally was not a happy camper the manager never followed through on anything. He is no longer with the company, but the new manager is a peach and knows his stuff. So if you were turned off by the old manager please give the new 1 a chance because he really cares about his customers. Let me not leave Andre out he was my sales associate who went above and beyond

• 

  Kayli Cantavero

  :: 07 November 2017 12:13:02

  Terrible customer service! The diamond in my wedding ring came out so I bring it in to be repaired. Mind you, it was not even a year old! 5 days after the first inspection the diamond fell out at work. They've told me the diamond would be covered under the warranty. The ring was sent out to be repaired almost a month ago. I've called 5 times asking what the status of the ring was. I've either got the "our systems are down right now" or NO response at all! I've just now got off the phone with the manager and he said the ring would be ready by 11-27-17. That's more than 2 months for repair... Outrageous. And the fact that no one could call me with the status of the ring, or keep me up to date- totally beyond me. Don't bother with this jewelers, it's a total waste of time and just frustrating to deal with.

• 

  Sharmin Rahman-Karim

  :: 19 February 2016 22:43:56

  Their customer service SUCKS! SUCKS!! SUCKS!!! These guys are just busy trying to make commission on the next sale. I called them to inquire about a ring I which already paid in full, the told me call them back when they were less busy. I guess when they get your money, they think of you like yesterday's garbage. Also, they promised my ring would be ready on the 20th of February, but they delayed it to 26th of February. But they never had a common courtesy to call me to let me know this. If I hadn't called the night before the promise date, I would've never known. Again, once these people get your money, they treat you like yesterday's garbage...Off to the next sale/commission... Their customer service has gone down dramatically in last couple of years. I am not sure if it is new management, greed or laziness. This place definitely gets a 2 thumbs DOWN!!!

• en

  Mitchell Mikulick

  :: 14 September 2015 14:28:43

  My wife and I had one of the worst customer service experiences of our lives at this location. We had left a ring for repair that had a missing stone. After a month we returned to pick up the repaired ring except the ring was never repaired and the stone is still missing. Obviously, this was enough of a disappointment, but the way in which the "manager" acted after the fact was totally unacceptable. The original associate we were dealing with was remorseful and understood that an error was made and attempted to resolve it by exchanging the ring with an exact copy they had in stock at the store. He even went as far as to get the ring out of the cabinet and have my wife try the ring on. At that point he informed us that he needed a mangers approval to proceed, well that is where a bad experience got exponentially worse. The manager who became involved was Richard Bonilla II, who came over to inform us that he could not exchange the ring because it was still “repairable.” When we expressed our doubts and concerns since it was already supposed to be repaired, he informed us that only maybe 1 out of 100 repairs came back still broken and that basically we were just unlucky. Throughout our entire dealing with Mr. Bonilla he expressed the most condescending attitude and lack of remorse or understanding that an error had been made entirely on the part of Kay. After continuing to express our concerns he finally offered to make a call to see if they could exchange the ring, but unbelievably hung up the phone before ever speaking to someone. It appeared that Mr. Bonilla was unwilling to wait on hold to speak with someone that could resolve the situation and told us, I was going to call but they aren't going to exchange the ring so we should just send it out again. The situation only got worse as he continued to deal with us in a condescending way that showed he had no remorse for their error or desire to actually resolve the situation. The fact that the sales associate had a better understanding of how to deal with customers and resolve issues than the manager speaks volumes of just how poorly this store is run. While bad customer service is all too common nowadays the way in which Richard Bonilla acted towards my wife and I, went above and beyond the scope of what any customer would consider acceptable.